Summary
Overview
Work History
Education
Skills
Volunteer Internships
References
Timeline
Generic

Yuli Schenck

Pensacola Beach,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Call Representative

Brown & Brown
01.2021 - 01.2023
  • Responsible for answering incoming calls from homeowners and insurance agents
  • Would assist them with any question regarding homeowners insurance and confirm the mortgage company was paying for their policies
  • Intricate listening skills and multitasking abilities were essential to provide the customers the best service and solution.

Field Representative

Progressive Turnout Project
06.2020 - 11.2020
  • Engaged with people about their voting plan and assisted them with information about voting
  • I spoke to Spanish speaking voters to motivate them to vote and to assist them with their voting locations, requesting their mail ballot, and any questions they had about turning in their ballot
  • Encouraged people to vote by sharing my story and how important voting is through written letters
  • Consistently reached the goals set by the company.

Product Specialist

Fields BMW Car Dealership
06.2019 - 06.2020
  • Inform customers about the technology and functions of their vehicle
  • Tasks included making videos, phone calls as well as face to face service
  • As a Product Specialist I was in charge of getting the customer familiar with the new functions of their vehicle and to make them feel safe in their new purchase.

Porter

Fields BMW Car Dealership
09.2017 - 06.2019
  • Greeted customers that came in the dealership for service and assisted service advisers in checking in customers by writing repair orders and loaner agreements.

Party Host/ Cashier

Ormond Lanes Bowling Alley
02.2014 - 06.2017
  • Hosted birthday parties and checked in customers to bowl
  • Job responsibilities also extended to cashier, customer service, dining experience, and food preparation.

Education

AA Associates Degree -

Seminole State College
Lake Mary/Sanford, Florida

Skills

  • Bilingual (English/Spanish)
  • Phone Banking
  • Canvassing
  • Tabling/Clipboarding
  • Google Drive Applications
  • Customer Service
  • Digital Organizing
  • Strong work ethics
  • Problem solving skills
  • Gathering information
  • Teamwork and Collaboration
  • Calm Under Pressure

Volunteer Internships

  • Museum of Arts and Sciences, Daytona Beach, Florida, Volunteer, 2013
  • Marine Science Center, Ponce Inlet, Florida, Volunteer, 2012
  • NextGen America, Orlando, Florida, Volunteer, 2019-2020

References

  • Nehemiah Curnock, Progressive Turnout Project - District Leader, 407-619-5566
  • Kimberly Sanders, Seabreeze High School - High School Teacher, 386-383-0127
  • Jordan Camenker, Seminole State College - Professor/ Adviser of Law club, 407-415-0559

Timeline

Call Representative

Brown & Brown
01.2021 - 01.2023

Field Representative

Progressive Turnout Project
06.2020 - 11.2020

Product Specialist

Fields BMW Car Dealership
06.2019 - 06.2020

Porter

Fields BMW Car Dealership
09.2017 - 06.2019

Party Host/ Cashier

Ormond Lanes Bowling Alley
02.2014 - 06.2017

AA Associates Degree -

Seminole State College

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Yuli Schenck