Yulia Galat
Clarks Summit,PA
Summary
Dynamic professional with a proven track record at Hampton Inn By Hilton, excelling in customer service and cash handling. Skilled in problem-solving and conflict management, I have successfully enhanced guest experiences during high-pressure situations, ensuring satisfaction and loyalty. Committed to fostering positive relationships and delivering exceptional service in every interaction.
Diligent Desired Position with background in behavior therapy and history of implementing effective intervention plans. Proven track record of positively impacting client progress and well-being. Demonstrated expertise in behavioral assessment and individualized treatment plans.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hampton Inn By Hilton
Clarks Summit, PA
05.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Behavior Therapist
Attain
Scranton, PA
10.2024 - 04.2025
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
PCA
CareGivers of America
Clarks Summit, PA
03.2023 - 09.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Daycare Assistant
Little Learners
South Abington Pa
03.2021 - 07.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
No Degree - General Studies
Luzerne County Community College
Nanticoke, PAHigh School Diploma -
Holy Redeemer High School
Wilkes-Barre, PA06.2015
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
- Documentation
- Conflict management
Certification
CPR
FIRST AIDE
40 Hour Training for behavioral therapist
Timeline
Front Desk Agent
Hampton Inn By Hilton
05.2025 - Current
Behavior Therapist
Attain
10.2024 - 04.2025
PCA
CareGivers of America
03.2023 - 09.2024
Daycare Assistant
Little Learners
03.2021 - 07.2022
No Degree - General Studies
Luzerne County Community College
High School Diploma -
Holy Redeemer High School