Yuliana Garza
Rio Grande City,TX
Summary
Proven leader and adept small business owner at Etsy, excelled in driving brand growth through strategic marketing and exceptional customer service. Leveraging skills in Canva design and business management, enhanced operational efficiency and fostered a team-oriented environment. Took hands-on approach in community engagement and personalized customer interactions significantly boosted brand credibility and customer loyalty.
Overview
4
4
years of professional experience
Work History
Small Business Owner
Etsy
06.2020 - 08.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced business reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations while expanding brand visibility and credibility.
- Actively took custom orders from customers.
- Hand-crafted products.
BBQ Server
Eduardo Marquez
09.2023 - 04.2024
- Contributed to team success by cross-training in other positions, increasing operational flexibility.
- Managed inventory levels for BBQ supplies, reducing food waste and lowering costs.
- Maintained a clean and organized serving area, adhering to food safety regulations.
- Resolved customer complaints professionally, demonstrating empathy and commitment to satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Babysitter
Herbi Alaniz
04.2022 - 06.2023
- Communicated positively with child and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Babysitter
Geraldine Garcia
04.2023 - 04.2023
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
Edinburg, TX12.2025
Associate of Science - Biology
South Texas College
Rio Grande City, TX12.2024
High School Diploma -
Roma High School
Roma, TX05.2022
Skills
- Small business operations
- Planning and execution
- Business marketing
- Business management and development
- Customer Service
- Teamwork and Collaboration
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Proficient in Canva
- Decision-Making
- Advertisement design
- Canva Design
Languages
English
Native or Bilingual
Spanish
Full Professional
Italian
Elementary
French
Elementary
Timeline
BBQ Server
Eduardo Marquez
09.2023 - 04.2024
Babysitter
Geraldine Garcia
04.2023 - 04.2023
Babysitter
Herbi Alaniz
04.2022 - 06.2023
Small Business Owner
Etsy
06.2020 - 08.2024
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
Associate of Science - Biology
South Texas College
High School Diploma -
Roma High School
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