Yuliana Jimenez

• Complied with all business policies, procedures, regulations and legal aspects of personal interactions, customer transactions and financial exposures.

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Developed strong working relationships with staff, fostering positive work environment.

• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Streamlined checkout process for increased efficiency and reduced waiting times.

• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Managed scheduling for 15 employees, maintaining adequate staffing levels while accounting for personal employee needs.

• Trained servers on order management, food service quality and how to build rapport with guests.

• Led team of servers to consistently meet customer service and sales targets.

• Enhanced server efficiency by monitoring performance and implementing necessary upgrades.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.

• Developed strong client relationships through consistent

communication and attentive service.

• Enhanced team productivity by streamlining processes and

implementing time-saving strategies.

• Streamlined reservations process by implementing effective

communication strategies among the host team and servers.

• Collaborated with management to identify areas for improvement in

staff performance and service quality.

• Provided attentive service by promptly greeting guests upon arrival and

escorting them to their tables.

• Trained new hostesses on customer service best practices and policies to

maintain a high standard of service