Hi, I’m
YULIANA PULGARIN ROMERO
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Availability
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Overview
6
years of professional experience
Work History
Americare
HHA
04.2023 - Current
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Labor Company, Wyoming National Logistics, EIS
Youth Care Worker
05.2021 - 09.2021
Job overview
- Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the star of the assigned shift until relieved
- Follow the instructions of medical/clinical staff regarding each child and inform Senior leads of information impacting the basic health and well-being of children assigned to the worker
- Communicate in a positive and respectful manner with children, and all agency staff including supervisors, cor-workers
- Frequently traverse from one area of the facility to another both indoors and outdoors as needed to prove direct supervision of children
- Effectively communicate behavioral expectations and program regulations to children and enforce compliance with regulations and expectations by all children assigned to the workers
- Complete all required documentation prior to completion of shift
- Meet all pre-determined deadlines required by program supervisor and federal partners
- Communicate effectively in writing and verbally in English and
- Spanish.
American Dream Home
Interior Department Manager
11.2020 - 11.2021
Job overview
- Purchases management of materials to carry out the interior project, especially kitchens and bathrooms
- Kitchen and bathroom layouts and 3D design
- Constant communication with clients, contractors and providers
- Project schedule organization
- Personnel management
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Copacabana Times Square
Server
12.2017 - 02.2020
Job overview
- Food organization on private events
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
Education
Americare Queens, NY
from Home Health Aide
05.2023
LaGuardia Community CollegeQueens, NY
from Two Accounting Trimesters
Brittany Beauty Academy ManhattanManhattan, New York
from Esthetics/ Skin Care Specialist Certificate
04.2020
The Brooklyn International High SchoolBrooklyn, New York
High School Diploma
2018
Skills
- Administrative organization
- Manage Budgets
- Schedule Preparation
- Customer Service
- Daily Charting
- Documentation
- Schedule Management
- Prioritizing Work
- Mail Management
- Microsoft Access
- Social Media Knowledge
- Google Docs
Languages
Spanish
Native or Bilingual
English
Professional Working
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