Yuliana Suarez Ugarte
Cedar Creek,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes
Bastrop, Texas
05.2023 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service requests.
- Educated customers on product features and promotions during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with team members to maintain store organization and cleanliness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Texas Virtual Academy At Hallsville
Denton, TxSkills
- Customer relationship management
- Complaint resolution
- Customer engagement
- Technical support
- Product knowledge
- Service improvement
- Product training
- Data management
- Data entry accuracy
- Documentation management
- Documentation
- Time management
- Team collaboration
- Effective communication
- Active listening
- Conflict resolution
- Critical thinking
- Punctuality and reliability
- High-energy attitude
- Positive and professional
- Customer data protection
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Lowes
05.2023 - Current
Texas Virtual Academy At Hallsville