Yuliana Taylor
Concord,NC
Summary
Detail-oriented Business Administration graduate with HR administration experience in employee support, records management, and HRIS data entry. Skilled in maintaining documentation, addressing benefits inquiries, and streamlining administrative processes. Bilingual in English and Spanish, effectively managing sensitive information and multiple priorities.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Work Study Student
HR Benefits UNCC
Charlotte, NC
08.2024 - 05.2025
- Executed accurate data entry in HR systems, supporting timely processing of employee benefits and retirement documentation.
- Assisted employees with questions regarding retirement and benefits programs, providing clear and professional support.
- Maintained and organized confidential employee records in compliance with HR policies, enhancing accuracy and accessibility for HR staff.
- Collaborated with HR staff on administrative projects, streamlining processes to improve efficiency and accuracy.
Cashiers Office Assistant
CPCC Merancas Campus
03.2023 - 05.2024
- Processed tuition payments and financial transactions accurately and efficiently while supporting a high-volume office environment.
- Clarified tuition requirements and payment options for students, offering personalized assistance with financial inquiries.
- Handled high volume of student phone calls and emails, delivering timely and professional customer service.
- Facilitated office processes and communication efforts, enhancing response times and student interactions.
Property Management Assistant
West Maple Realty
Concord, NC
01.2022 - 07.2023
- Supported day-to-day property management operations, ensuring timely follow-through on
tenant, contractor, and owner needs to maintain satisfaction. - Coordinated communication between tenants, contractors, and property owners, facilitating
efficient resolution of requests and enhancing service delivery. - Facilitated billing processes for property owners, ensuring accuracy and timely payments, which helped maintain positive relationships.
- Supported administrative workflows and maintained organized communication across multiple
parties.
Education
Bachelor of Business Administration - Marketing
University of North Carolina At Charlotte
Charlotte NC05-2026
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05-2024
Skills
- HR & Benefits Administration
- Employee Records Management
- HRIS Data Entry
- Confidential Information Handling
- Administrative Support
- Microsoft Excel
- Written & Verbal Communication
- Bilingual: English & Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Work Study Student
HR Benefits UNCC
08.2024 - 05.2025
Cashiers Office Assistant
CPCC Merancas Campus
03.2023 - 05.2024
Property Management Assistant
West Maple Realty
01.2022 - 07.2023
Bachelor of Business Administration - Marketing
University of North Carolina At Charlotte
Associate of Arts -
Central Piedmont Community College