Yuliana Valencia
Indio,CA
Summary
Dynamic customer service professional with proven success at Fix Auto Collision, adept at conflict resolution and relationship building. Enhanced customer satisfaction through empathetic communication and active listening, fostering loyalty and repeat business. Skilled in appointment scheduling and trained in product knowledge, driving growth and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fix Auto Collision
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Social Media/Retail Sales Manager
Giftology Shoppe
11.2023 - 11.2024
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Built relationships with customers and community to establish long-term business growth.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Customer Sales Representative
TruSelfCare Boutique
09.2019 - 11.2023
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Associate of Science - Health Sciences
College of The Desert
Palm Desert, CA05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Call center experience
- Conflict resolution
- Appointment scheduling
- Assertiveness
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Fix Auto Collision
12.2024 - Current
Social Media/Retail Sales Manager
Giftology Shoppe
11.2023 - 11.2024
Customer Sales Representative
TruSelfCare Boutique
09.2019 - 11.2023
Associate of Science - Health Sciences
College of The Desert
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