Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yuliani Magdaleno

Sacramento,CA

Summary

Dynamic leader with proven expertise in staff management and customer service excellence at California Burrito. Skilled in team leadership and time management, adept at enhancing customer satisfaction and resolving conflicts. Achieved significant improvements in employee productivity and service delivery through effective mentoring and communication.

Work History

Manager

California Burrito
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Junior -

Hiram Johnson
Sacramento

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Shift scheduling

Languages

Spanish
Full Professional

Timeline

Manager

California Burrito

Junior -

Hiram Johnson
Yuliani Magdaleno