Yulianna Cavazos
Houston,TX
Summary
Dynamic and dedicated professional with extensive experience at Front Of House, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and teamwork. Committed to maintaining high sanitation standards while promoting café offerings, ensuring a welcoming environment for all patrons.
Overview
1
1
year of professional experience
Work History
Front Desk/Cafe Worker
Front Of House
06.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Diploma -
Scarborough
4141 Costa RicaSkills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Safe food handling
- Surface cleaning
- Computer skills
- Workplace safety
- Time management
- Cash handling proficiency
- Issue resolution
- Order processing
- Friendly and outgoing
- Station restocking
- Staff motivation
- Staff leadership
- Cafe inventory
- Sanitation standards
Languages
Spanish
Professional Working
Timeline
Front Desk/Cafe Worker
Front Of House
06.2024 - Current
Diploma -
Scarborough