Yulianna Wooldridge
Las Vegas
Summary
Dynamic Administrative Assistant with a proven track record at the Department of Human Services-DSS, excelling in customer service and data entry. Skilled in fostering client relationships and providing clerical support, I effectively managed confidential records and streamlined office operations, ensuring timely and accurate registration of applications.
Overview
12
12
years of professional experience
Work History
Administrative Assistant I
Department of Human Services- DSS
Las Vegas, NV
07.2014 - Current
- Maintained confidential records and documents, adhering to privacy regulations and organizational policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provide prompt responses to all inquiries internal and external, providing general information to clients, as well as advising of application process. Check-in client's and enter into Current system according to color track to be assisted by caseworker, Issue EBT cards and maintain reconciliation logs, register applications in Amps computer system.
- Create and mail flexible appointment letters, input clogs in Amps, distribute mail to the appropriate offices.
- Sorting, scanning, and indexing all documents required using Datacap system with accuracy and in a timely manner. Scan all HOT verifications and applications within a 24 hour turnaround.
- Provide clerical support for direct supervisor and other support within the office as directed, assist clients' in need of filling out applications, reconciliations/organization of office, and being flexible to other responsibilities within the office.
- Cover flexible appointment telephone line to ensure clients' are entered into Current system according to BPR guidelines.
- Research applications to determine related programs, completion of timely and accurate data entry, communicate on email or telephone regarding applications as needed to inform management team of problems, issues, or any other information as needed.
Education
Medical Billing And Coding Specialist - Diploma
Kaplan College
Las Vegas, NV06-2009
High School Diploma -
Belfry
Belfry, KY06-1995
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Clerical support
- Scheduling Flex Appointments
- Mail handling
- Training and coaching new hires
Timeline
Administrative Assistant I
Department of Human Services- DSS
07.2014 - Current
Medical Billing And Coding Specialist - Diploma
Kaplan College
High School Diploma -
Belfry