Yulia O'Neil
Boston,MA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
10
10
years of professional experience
Work History
Data Entry Coordinator
ESports Engine/ ESL FACEIT Group
07.2021 - Current
- Compiled and sorted information to prepare source data for computer entry.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Provided daily supervision, feedback and oversight to direct reports.
- Worked on Live eSports event directly with broadcast team, giving up to the minute data in high pressure environment
Waitress
Barcelona Wine Bar
09.2019 - 11.2020
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Head Waitress
Frankie's Restaurant Italiano
07.2017 - 08.2019
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
Alpamayo Restaurant
03.2016 - 07.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeper
Red Lion Inn
04.2015 - 03.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
Education
BBA - Marketing
University of Crimea
Ukraine01-2015
Skills
- Accuracy and Precision
- Strong analytical skills
- Customer Service
- Guest Relations Management
- Reservation Management
- Sales Techniques
- Team Collaboration
- Point of sale operation
Timeline
Data Entry Coordinator
ESports Engine/ ESL FACEIT Group
07.2021 - Current
Waitress
Barcelona Wine Bar
09.2019 - 11.2020
Head Waitress
Frankie's Restaurant Italiano
07.2017 - 08.2019
Waitress
Alpamayo Restaurant
03.2016 - 07.2017
Housekeeper
Red Lion Inn
04.2015 - 03.2016
BBA - Marketing
University of Crimea
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