Yulibeth Reyes
Milpitas,CA
Summary
Dynamic customer service professional with extensive experience at Walmart and Taco Bell. Recognized for exceptional attention to detail and decision-making skills, consistently enhancing customer satisfaction. Proven ability to mentor teams and streamline operations, resulting in improved service delivery and repeat business. Flexible and organized, adept at managing diverse responsibilities in fast-paced environments.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Walmart
10.2023 - Current
- Fulfilling Online Orders:Walmart Personal Shoppers receive online grocery orders, which they then locate and gather the items within the store.
- Accuracy and Quality:They meticulously ensure the accuracy of each order, ensuring that the correct items are selected and packed.
- Product Substitutions:If an item is out of stock, they may need to make appropriate product substitutions, often consulting with the customer to ensure satisfaction.
- Customer Engagement:They interact with customers, answering questions, addressing concerns, and potentially offering recommendations or suggestions.
- Order Preparation:Once items are gathered, they are prepared for either curbside pickup or for delivery, ensuring they are packaged appropriately.
- Following Up:They follow up on out-of-stock merchandise to ensure customer satisfaction and potentially resolve issues related to order fulfillment.
Cashier Team Lead
Taco Bell
01.2015 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assistant Manager
McDonald's
12.2014 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Graduate Certificate - Teacher
Centro Regional De Educacion Normal
Mexico07-2012
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Personal Shopper
Walmart
10.2023 - Current
Cashier Team Lead
Taco Bell
01.2015 - Current
Assistant Manager
McDonald's
12.2014 - 03.2019
Graduate Certificate - Teacher
Centro Regional De Educacion Normal