Yulisa Velazquez-Villalobos
Tampa
Summary
A seasoned leader in the fast-paced environment of Dunkin Donuts, I excel in staff management and training, significantly enhancing team performance and customer satisfaction. Expert in inventory control and bilingual communication, my strategic approach to operations has successfully fostered a cohesive, efficient workplace culture, driving substantial improvements in service delivery and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin Donuts
07.2023 - Current
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Dunkin Donuts
08.2019 - 06.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Leader
Dunkin Donuts
08.2018 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-2022
Skills
- Training and coaching
- Team leadership
- Staff management
- Inventory control
- Verbal and written communication
- Bi-Lingual (Spanish)
- Labor cost controls
- Purchasing
- Data review
Certification
CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Dunkin Donuts
07.2023 - Current
Assistant Store Manager
Dunkin Donuts
08.2019 - 06.2023
Shift Leader
Dunkin Donuts
08.2018 - 07.2019
High School Diploma -
East Bay High School
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