Yulissa Carrasco
Pasadena
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southern Group Insurance
04.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Assistant
USRA
09.2010 - 07.2012
- HR Customer Service : Assisted HR Managers with appointments, meetings, travel plans & coordinating events.
- ISS Office Assistant : Assisted budget team with purchases & reimbursements, as well as organizing monthly meetings.
- Astronaut Recruitment Office : Temporarily assisted the team in the process of recruiting new astronauts.
- ISS Procurement Assistant : Assisted the team with contracts & managing files and projects.
Office Assistant
Nationwide
09.2009 - 06.2010
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
Education
High School Diploma -
Sam Rayburn High School
Pasadena05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Data Entry
- Computer Proficiency
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Follow-up skills
- Product Knowledge
Certification
Personal Lines Property & Casualty License
Timeline
Customer Service Representative
Southern Group Insurance
04.2014 - Current
Office Assistant
USRA
09.2010 - 07.2012
Office Assistant
Nationwide
09.2009 - 06.2010
High School Diploma -
Sam Rayburn High School
Personal Lines Property & Casualty License
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