Yulissa Cespedes
Antioch,TN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Jani-King Janitorial Services
Nashville, Tennessee
04.2025 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Events Producer
Alkifiesta RD
Punta Cana , DR
10.2022 - 03.2024
- Supervised staff members assigned to specific tasks at the event.
- Assisted in preparing presentations highlighting key achievements from previous events.
- Oversaw all aspects of event planning, including venue selection, catering arrangements, transportation logistics, audio and visual services and vendor contracts.
- Collaborated with vendors to ensure timely delivery of event materials.
- Developed and managed project timelines, budgets, and objectives for events.
- Sourced suppliers for decorations, equipment rental, entertainment and other services required for the event.
- Identified opportunities for cost savings through efficient resource utilization.
- Conducted site visits at potential venues to assess suitability for various types of events.
Weddings, Events and Groups Manager
Bahia Principe Hotels and Resorts
Samaná , Iowa
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
MBA - Tourism And Hospitality Management
CETT Barcelona School of Tourism, Hospitality And
Barcelona, Spain 09-2018
Bachelor in Administration of Tourism Businesses - Business Administration And Management
East Central University
Dominican Republic 06-2015
Skills
- Event planning
- Customer relationship management
- Vendor negotiation
- Budget oversight
- Team leadership
- Logistics coordination
- Problem resolution
- Time management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Service Representative
Jani-King Janitorial Services
04.2025 - Current
Events Producer
Alkifiesta RD
10.2022 - 03.2024
Weddings, Events and Groups Manager
Bahia Principe Hotels and Resorts
MBA - Tourism And Hospitality Management
CETT Barcelona School of Tourism, Hospitality And
Bachelor in Administration of Tourism Businesses - Business Administration And Management
East Central University