Yulissa Cruz
Columbus,US
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Career Coach
Lead The Way Learning Academy
Columbus, Ohio
07.2023 - 09.2024
- Provided guidance to help clients identify and pursue career paths that match their interests and abilities.
- Developed individualized action plans with clients to set goals for achieving desired career objectives.
- Facilitated workshops on topics related to job searching, networking, salary negotiation and professional development.
- Advised clients on how best to use social media platforms like LinkedIn for professional networking purposes.
- Assisted with mock interviews or role playing sessions so that individuals can practice their interviewing skills.
- Coached clients on job search strategies, including resume writing and interviewing techniques.
- Conducted assessments of client aptitudes, skills, values, interests and personality traits to assist in the career exploration process.
- Assisted clients in developing personal marketing materials such as resumes, cover letters and portfolio pieces.
Crew Member
McDonald's
Obetz, Ohio
11.2021 - 06.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Drove team success by quickly completing assigned tasks.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05-2023
Skills
- Customer service
- Performance Assessments
- Career Planning
- Community Networking
- Job search planning
- Social media proficiency
- Policy revisions
- Networking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Engagement
- Positive Company Representation
Additional Information
Languages:
• Fluent in Spanish (written and spoken)
Certifications:
• Lean Six Sigma Green Belt Certified
• Lean Six Sigma Yellow Belt Certified
• Leadership Development Certified
Timeline
Career Coach
Lead The Way Learning Academy
07.2023 - 09.2024
Crew Member
McDonald's
11.2021 - 06.2023
High School Diploma -
Groveport Madison High School