Ryanna Reid
Columbus,Ohio
Summary
Innovative and hardworking individual with extensive experience in fitness, sales and customer service. Proven track record for driving sales, exceeding goals, and building relationships with customers. Highly organized, with strong communication and problem-solving skills to motivate and lead teams to success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Coach
Options Medical Weight Loss
Columbus, OH
08.2024 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
ISSA Certified Personal Trainer
RyFit
Columbus, OH
11.2018 - Current
- Demonstrated proper form and technique for exercises to reduce risk of injury
- Motivated individuals with different levels of experience ranging from beginners to advanced athletes
- Collaborated with health care professionals when necessary to ensure safe program design for clients with special needs or conditions
General Manager
HOTWORX
Columbus, OH
10.2022 - 08.2024
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Established and monitored KPIs to optimize company performance
- Monitored customer feedback and implemented changes as needed to enhance service quality
Operations Manager
Global Wellness Behavioral Health
Columbus, OH
12.2020 - 10.2022
Patient Service Specialist/ Rehab Aide
NovaCare Rehabilitation
Columbus, OH
03.2018 - 11.2020
- Maintained detailed records of patient information, including insurance details, medical history, and billing information
- Demonstrated excellent customer service skills by efficiently handling patient inquiries and complaints
- Provided support for physicians, nurses, and other healthcare personnel as needed
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
Administrative Assistant
J. Bentley Day Spa
Columbus, OH
01.2016 - 02.2018
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Organized trade shows and other events aimed at increasing brand visibility in local markets
- Resolved customer complaints quickly while maintaining a high level of professionalism
Lead Sales Consultant
Midwest Mobility Solutions
Columbus, OH
02.2014 - 01.2016
- Created and implemented strategies for successful sales campaigns, resulting in improved customer relationships
Education
Exercise Science
Ohio Dominican University
Columbus, OHHigh School Diploma -
Thomas Worthington High School
Worthington, OH05.2014
Skills
- Strategic Selling
- Market Research
- Sales Process Optimization
- Customer Retention
- Goal Setting
- Client Acquisition
- Analytical Thinking
- Budgeting and Forecasting
- Performance Management
- Conflict Resolution
- Operations Management
- Time Management
- Team Building
- Endurance Training Methods
- Cardiovascular Conditioning
- Flexibility and Mobility
- Advanced Exercise Knowledge
- Goal Setting Assistance
- Strength Training Expertise
- Motivational Coaching
Certification
- ISSA CPT
- CPR Certified
- Qualified Behavioral Health Specialist
Timeline
Health Coach
Options Medical Weight Loss
08.2024 - Current
General Manager
HOTWORX
10.2022 - 08.2024
Operations Manager
Global Wellness Behavioral Health
12.2020 - 10.2022
ISSA Certified Personal Trainer
RyFit
11.2018 - Current
Patient Service Specialist/ Rehab Aide
NovaCare Rehabilitation
03.2018 - 11.2020
Administrative Assistant
J. Bentley Day Spa
01.2016 - 02.2018
Lead Sales Consultant
Midwest Mobility Solutions
02.2014 - 01.2016
Exercise Science
Ohio Dominican University
High School Diploma -
Thomas Worthington High School