Yulissa Matamoros
NEWYORK,NY
Summary
Enthusiastic and reliable professional with experience in retail, beauty, customer service, sales, and payment processing. Skilled in assisting customers, building positive relationships, preparing online orders for pickup, and working as part of a team. Bilingual in English and Spanish, with strong communication and organizational skills and a willingness to learn new tasks.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Clerk /Retail Customer Service Representative
P.C. Richard & Son
Garden City, NY
05.2024 - 10.2025
- Assisted customers with inquiries and complaints in a professional manner.
- Answered customer inquiries via phone and email.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Counted cash and balanced drawer totals at end of shift.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Reviewed incoming forms for completeness and correct information.
- Updated logs, records, and customer files for daily office use.
- Maintained organized filing areas and supported smooth office operations.
- Assisted staff with copying, scanning, and document distribution tasks.
- Answered phone calls and routed inquiries to proper departments.
- Schedule appointments for deliveries, returns and service visits
Prestige Beauty Advisor
Ulta
Garden City, New York
06.2023 - 09.2024
- Educated guests on prestige beauty products and brand benefits.
- Recommended products using guest needs and beauty goals.
- Completed makeup and skincare consultations on sales floor.
- Approached customers, started conversations and built positive relationships through friendly and effective communication.
- Assisted guests with loyalty enrollment and account questions.
- Restocked prestige merchandise and maintained organized displays.
- Fulfilled BOPIS Orders by selecting, packing and preparing products for customers pickup
Education
Dental Assistant Training - Dental Assistant
Nassau Community College
Garden City, NY 06.2026 - 10.2026
Hempstead High School
Hempstead, NYLanguages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Earned a Dental Assistant Certificate through Nassau Community College.
- Bilingual in English and Spanish, with experience helping customers and communicating with diverse individuals.
- Developed strong customer service, teamwork, and communication skills through retail and sales experience.
- Pursuing an Associate in Science in Health Sciences at Nassau Community College, with an expected graduation in 2027.
- Volunteered at Barack Obama Elementary School (2022–2023), providing English-Spanish translation assistance to support communication between school staff, and families.
Timeline
Dental Assistant Training - Dental Assistant
Nassau Community College
06.2026 - 10.2026
Clerk /Retail Customer Service Representative
P.C. Richard & Son
05.2024 - 10.2025
Prestige Beauty Advisor
Ulta
06.2023 - 09.2024
Hempstead High School