Yulissa Mendoza
Houston
Summary
Proven sales and customer service expert from The Home Depot Inc, adept in consultative sales and interpersonal communication. Excelled in creating inviting retail environments, leading to significant repeat business. Skilled in appliance troubleshooting and fostering teamwork, consistently meeting sales goals with a focus on client satisfaction and relationship building.
Overview
5
5
years of professional experience
Work History
Appliance Sales Specialist
The Home Depot Inc
04.2024 - Current
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Software to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Head Cashier
The Home Depot Inc
01.2022 - 08.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Millwork Sales Specialist
The Home Depot Inc
01.2021 - 01.2022
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
- Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
- Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
Customer Service Representative
The Home Depot Inc
12.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate Degree In Nursing - Biology
San Jacinto College
Pasadena, TXMedical Assistant Certification -
Pima Medical Institute
Houston, TX09.2021
Skills
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
- Sales strategy development
- Customer needs assessment
- Consultative sales
- Appliance troubleshooting
- Sales floor monitoring
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Reliable and responsible
- Multitasking
- Adaptable and flexible
- Reliability
- Active listening
- Effective communication
- Cash handling
- Relationship building
- Store operations
- Basic mathematics
- Meeting sales goals
Languages
Spanish
Native or Bilingual
Timeline
Appliance Sales Specialist
The Home Depot Inc
04.2024 - Current
Head Cashier
The Home Depot Inc
01.2022 - 08.2023
Millwork Sales Specialist
The Home Depot Inc
01.2021 - 01.2022
Customer Service Representative
The Home Depot Inc
12.2019 - 01.2021
Associate Degree In Nursing - Biology
San Jacinto College
Medical Assistant Certification -
Pima Medical Institute
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