Yulissa Zatarain
Weatherford
Summary
Compassionate professional with experience in behavioral health and crisis support. Expertise in active listening, crisis intervention, and conflict resolution. Demonstrates calmness under pressure and excels in team environments while ensuring professionalism and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Support Specialist
Red Rock Behavioral Health Services
Weatherford
04.2025 - Current
- Delivered customer support to clients with behavioral health needs, ensuring access to necessary resources.
- Utilized active listening skills, de-escalation techniques, and problem-solving skills to assist clients during difficult situations.
- Assess client needs and connect individuals with appropriate community resources and services.
- Maintain accurate and confidential client documentation in accordance with agency policies and procedures.
- Offered empathetic support while fostering professional relationships with clients to enhance their overall well-being.
Assistant Manager
ASAP General Stores
Weatherford
01.2021 - 04.2025
- Supervised daily store operations and ensured compliance with company policies.
- Motivated team members to exceed sales goals and deliver exceptional customer service.
- Resolved customer concerns professionally while maintaining a positive customer experience.
- Managed cash handling, deposits, and inventory control to ensure operational efficiency.
- Trained new staff on customer service standards and store procedures to enhance team performance.
Dietary Cook
Corn Heritage Village & Rehab
Corn
12.2018 - 12.2020
- Prepared nutritious meals aligning with dietary guidelines and resident preferences, enhancing overall satisfaction.
- Monitored food safety practices and upheld cleanliness standards to ensure a safe cooking environment.
- Collaborated with nursing staff to accommodate special dietary needs of residents.
- Trained new kitchen staff on food preparation and safety protocols, fostering a knowledgeable team.
- Maintained routine meal schedules and serving times.
- Communicated effectively with other staff members regarding dietary needs and requests.
Cashier
Super C Mart
Carnegie
05.2017 - 12.2018
- Managed cash operations and balanced registers accurately to maintain financial integrity.
- Delivered exceptional customer service, resolving inquiries to enhance customer satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Restocked shelves efficiently, ensuring optimal product availability for customers.
- Collaborated with team members to enhance store operations smoothly.
Education
Some College (No Degree) - Allied Health Science
Southwestern Oklahoma State University
Weatherford, OK06-2026
Skills
- Crisis Intervention
- Client Advocacy
- Conflict Resolution
- Documentation Management
- Customer Service
- Active Listening
- Training & Mentoring
- Team Motivation
- Leadership & Staff Development
- Time Management
- Communication Skills
Languages
English
Full Professional
Spanish
Professional
Certification
- CPR Certification
- First Aid Certification
Timeline
Crisis Support Specialist
Red Rock Behavioral Health Services
04.2025 - Current
Assistant Manager
ASAP General Stores
01.2021 - 04.2025
Dietary Cook
Corn Heritage Village & Rehab
12.2018 - 12.2020
Cashier
Super C Mart
05.2017 - 12.2018
Some College (No Degree) - Allied Health Science
Southwestern Oklahoma State University