Yuliya Yablokova
Chicago,Illinois
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Irtysh Hotel
06.2022 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience (greeted from 50-100 guests per day).
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Administrator
Ginza Project
01.2018 - 03.2019
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Saint Petersburg Transport University
Saint Petersburg, Russia07.2019
Skills
- Event Planning
- Server Support
- Dining Area Maintenance
- Guest Complaint Resolution
- Dining Room Management
- Complaint Handling
- Reservations Management
- Guest Engagement
- Table Bussing
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Hostess
Irtysh Hotel
06.2022 - 07.2023
Restaurant Administrator
Ginza Project
01.2018 - 03.2019
High School Diploma -
Saint Petersburg Transport University
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