Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yuliza Pozos

Burlington,NC

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Efficient Desired Position with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier and Waitress

Moscas Italian Restaurant
08.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Waitress

Valerio's Italian Restaurant
08.2017 - 05.2019
  • Engaged visitors with friendly demeanor.
  • Processed customer food orders efficiently.
  • Facilitated customer satisfaction through efficient food delivery
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Certified Medical Assistant

Kernodle Clinic
05.2019 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Executed injection procedures and medication distribution.

Education

High School Diploma -

Hugh Cummings High School
Burlington NC
05.2017

Associate's degree - Medical Assisting

Alamance Community College
Burlington, NC
05.2019

Skills

  • Bilingual
  • Medication administration
  • Medical terminology
  • Vital signs
  • Patient care
  • Basic life support
  • Documentation review
  • Medical office experience
  • Customer service
  • Patient scheduling
  • Medical terminology knowledge
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Compassionate
  • Maintaining confidentiality

Certification

  • Certified Medical Assistant
  • CPR Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Medical Assistant

Kernodle Clinic
05.2019 - 08.2021

Waitress

Valerio's Italian Restaurant
08.2017 - 05.2019

Cashier and Waitress

Moscas Italian Restaurant
08.2016 - 08.2017

High School Diploma -

Hugh Cummings High School

Associate's degree - Medical Assisting

Alamance Community College

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