Yuliza Solis
Culver City,CA
Summary
Experienced professional delivering exceptional customer service and administrative excellence. Adept at providing clerical support and engaging with the public. Demonstrates expertise in calendar management, scheduling, data entry, and database administration.
Overview
8
8
years of professional experience
Work History
Receptionist
Biohealth Surgical Institute
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Campus Screening Ambassador
USC
08.2020 - 06.2022
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
Digital Ambassador
Bank of America
06.2019 - 08.2020
- Offered excellent customer service experience to more than 50 clients a day.
- Helped familiarize clients with Bank of America app features.
- Worked effectively in fast-paced environments.
Intern
Ronald Mcdonald House Charities Of Southern California
01.2017 - 06.2018
- Answered high volume of inbound calls for the front desk.
- Helped coordinate messages, outgoing and incoming mail.
- Assisted with the organization and planning of events.
Office Assistant
California State University: Los Angeles
06.2017 - 08.2017
- Worked in the Dean’s Office for the College of Arts and Letters.
- Performed administrative duties including faxing, filing, and managing incoming and outgoing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Intern
Bet Tzedek Law Firm
02.2017 - 06.2017
- Provided exceptional customer service by appropriately answering client concerns and forwarding messages.
- Helped in translating messages and phone calls in Spanish.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Barack Obama Global Prep Academy
09.2016 - 02.2017
- Helped translate for parents, staff, and fellow students.
- Assisted with the facilitation and translation of parent specific workshops.
- Supervise and delegate small tasks to youth during their volunteer service hours.
Assistant
Para Los Ninos Youth Resource Center
07.2016 - 12.2016
- Assisted with summer youth employment program by streamlining the application progress.
- Assisted manager in all aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
Education
High School Diploma -
New Village Girls Academy
Los Angeles, CA06.2018
Skills
- Adaptability
- Customer Service
- Call Answering and Routing
- Bookkeeping
- Clerical Support
- Data Entry
- Organization skills
- Time Management
Volunteer Experience
- Ronald Mcdonald House Charities Of Southern California, Intern, 01/01/17, 06/01/18, Answered high volume of inbound calls for the front desk, Helped coordinate messages, outgoing and incoming mail, Assisted with the organization and planning of events
- Bet Tzedek Law Firm, Intern, 02/01/17, 06/01/17, Provided exceptional customer service by appropriately answering client concerns and forwarding messages, Helped in translating messages and phone calls in Spanish
- Barack Obama Global Prep Academy, Intern, 09/01/16, 02/01/17, Helped translate for parents, staff, and fellow students, Assisted with the facilitation and translation of parent specific workshops, Supervised and delegated small tasks to youth during their volunteer service hours
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Biohealth Surgical Institute
06.2024 - Current
Campus Screening Ambassador
USC
08.2020 - 06.2022
Digital Ambassador
Bank of America
06.2019 - 08.2020
Office Assistant
California State University: Los Angeles
06.2017 - 08.2017
Intern
Bet Tzedek Law Firm
02.2017 - 06.2017
Intern
Ronald Mcdonald House Charities Of Southern California
01.2017 - 06.2018
Intern
Barack Obama Global Prep Academy
09.2016 - 02.2017
Assistant
Para Los Ninos Youth Resource Center
07.2016 - 12.2016
High School Diploma -
New Village Girls Academy
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