YULLIA NALBANDOVA

• Implemented troubleshooting, root cause analysis and issue resolution.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Oversaw day-to-day operations of large teams across several sites.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of 125 fleet vehicles.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Assisted in resolving customer complaints and grievances.
• Scheduled deliveries and pickups according to customer needs.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.

• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Prepared beverages and filled food orders for customers.
• Bussed and reset tables, working efficiently to keep dining room and work areas clean.
• Greeted and maintained relationships with regular customers.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Kept register accurate through correct billing, payment processing and cash management practices.

Was unemployed due to personal/family medical issues.

• Responded to broker requests with information about product availability, shipping information and status updates
• Booked loads with brokers using PowerDat & TruckStop
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
• Kept track of all personnel in the field and all completed deliveries or delays
• Prepared and sent out invoices using Triumph Business Capital
• Created reports such as Income, Fuel, Payroll spreadsheets, etc
• Filed for IFTA & KYU
• Documented all changes in computer tracking system.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Kept track of all personnel in the field and all completed deliveries or delays.
• Responded to customer requests with information about product availability, shipping information and status updates.
• Monitored traffic and weather conditions and alerted drivers of potential issues.
• Documented all changes in computer tracking system.
• Answered multiple calls each day/night.
• Established long-term customer relationships through prompt and courteous service.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
• Created Weekly/Monthly reports
• Prepared documents/records for IFTA

• Provided subject matter expertise to management and employees regarding payroll issues.
• Performed calculations in payroll categories such as overtime, vacation and sick hours.
• Produced documentation and reports regarding payroll activities.
• Utilized Omnitracs Sylectus, QuickBooks and KeepTruckin.
• Assisted in getting proper reports for audits.
• Assisted various business groups with document organization and dissemination during acquisitions.
• Researched and updated all required materials needed for firm and partners.
• Performed initial client assessment and analysis to begin research process.

• Managed high call volume with tact and professionalism.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Acted professionally and patiently when addressing negative customer feedback.
• Receive and place telephone calls to clients and prospective clients.
• Assisted attorneys in collecting information such as employment, medical and other records.
• Filed documents with the courts on behalf of the attorney.
• Screened telephone calls and forwarded them to the appropriate departments.
• Answered and directed calls using the multi-line switchboard.

• Worked closely with owner, researching bylaws, 501c3 requirements, etc
• Credentialed a brand new company with many Health Insurance Companies
• Plan and direct staffing, training, and performance evaluations
• Processes all forms required of direct service and office staff for billing, and data processing
• Respond to clients and other individuals who call with their concerns and refer appropriately
• Meet timelines
• Work with Word, Excel and Outlook
• Creating, maintaining and editing Excel Spreadsheets
• Perform some IT work-setting up new computers, repairing/reinstalling nonworking computers, network setup, etc
• Oversaw the daily performance of computer systems
• Ensured proper installation of cables, operating systems and software
• Trained users in the proper use of hardware or software

• Not working during this time due to car accident injuries.

• Processes all forms required of direct service and office staff for billing, and data processing.
• Prepare files for audit.
• Meet timelines.
• Work with Word, Excel and Outlook.
• Creating, maintaining and editing Excel Spreadsheets.
• Perform some IT work-setting up new computers, repairing/reinstalling nonworking computers, network setup, etc.
• Trained users in the proper use of hardware or software.
• Referred major hardware and software problems and defective products to vendors or technicians for service.
• Maintained records of daily data communication transactions, problems and remedial actions taken.
• Oversaw the daily performance of computer systems.

• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
• Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Receive and Accession specimen.
• Send and receive specimen to and from sent out laboratories.
• Call laboratories to receive lab results.
• Work directly with doctors and nurses.
• Call in test results, alerting of high risks.

• Complete insurance and other claim forms
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
• Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records