Yumi Kondo
Hartsdale,NY
Summary
Experienced in various administrative tasks, including data entry and records management. Leveraging strong organizational skills to ensure seamless office operations and provide valuable support to team efforts. Proven track record of effective communication and problem-solving abilities. Thrives in fast-paced environments, consistently delivering results.
Overview
25
25
years of professional experience
Work History
Dental Assistant
Village Family Dental
08.2022 - Current
- Performed general chair-side duties during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Secretary
Takane Office
05.2017 - 11.2019
- Secretary to a Director – Made travel arrangements, scheduled clients and staff meetings
- Kept accurate records, took care of expenditures, prepared invoices, and maintained office supplies
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Help Desk, Server System Engineer
Uniadex
04.2007 - 03.2011
- Handled calls & emails from corporate system engineers overseas
- Worked together with coworkers to provide the best support to resolve server issues in accurate, timely manners
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Reservation & Customer Service
Shangri-La Hotel
03.2004 - 02.2005
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Managed customer account details with accuracy and confidentiality, ensuring the protection of sensitive personal information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Secretary
Disney Interactive Japan
03.2002 - 03.2003
- Managed scheduling for an senior director, prepared meeting agenda and materials,
- Handled accounting related invoices, incoming calls &mails, provided documents needed
- Handled confidential information in professional manner.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
Hotel Purchasing Rep.
JTB International
04.2001 - 09.2001
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Negotiated rates of various hotel facilities with hotel sales departments to meet the needs of Japanese clients
- Book hotels & Conference rooms based on the requests
Front Desk & Concierge
Le Meridien Hotel
05.2000 - 03.2001
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries, requests, and issues in an efficient manner to resolve guests concerns
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
Education
Health Coach Certificate -
Institute for Integrative Nutrition (IIN)
New York, NY02.2022
B.S. - Hospitality Management
Johnson & Wales University
Providence, RI05.2000
A.A. - Hotel & Restaurant Management
Johnson & Wales University
Providence, RI07.1999
A.A. - English & English Literature
Toyo Women's Junior College
Chiba03.1995
Skills
- Strong Organization
- Prioritization and time management
- Attention to detail
- Office administration
- Microsoft office
- Verbal and written communication
- Scheduling appointments
- Complaint handling
- Team collaboration
- Patience and composure
Timeline
Dental Assistant
Village Family Dental
08.2022 - Current
Secretary
Takane Office
05.2017 - 11.2019
Help Desk, Server System Engineer
Uniadex
04.2007 - 03.2011
Reservation & Customer Service
Shangri-La Hotel
03.2004 - 02.2005
Secretary
Disney Interactive Japan
03.2002 - 03.2003
Hotel Purchasing Rep.
JTB International
04.2001 - 09.2001
Front Desk & Concierge
Le Meridien Hotel
05.2000 - 03.2001
B.S. - Hospitality Management
Johnson & Wales University
A.A. - Hotel & Restaurant Management
Johnson & Wales University
Health Coach Certificate -
Institute for Integrative Nutrition (IIN)
A.A. - English & English Literature
Toyo Women's Junior College
Similar Profiles
Brittany AdamsBrittany Adams
Dental Hygienist at Village Family DentalDental Hygienist at Village Family Dental
Linda DavisLinda Davis
NA at Dogwood Family DentalNA at Dogwood Family Dental
NOEMELEE LUNA ANDRADESNOEMELEE LUNA ANDRADES
Practice Administrator II at Village MedicalPractice Administrator II at Village Medical