Yun Lyu

Visual Merchandising and Store Presentation:

• Contributed to the visual merchandising efforts by ensuring that the store's displays were appealing, organized, and consistent with the brand’s guidelines.
• Ensured all products were showcased in an inviting way that reflected Tory Burch's premium image, helping to create an inspiring shopping environment.

Client Relationship Management:

• Built lasting relationships with clients by providing personalized after-sales service, following up on special orders, and sending personalized messages or invitations to exclusive events or promotions.
• Encouraged customers to join Tory Burch’s loyalty program, providing access to exclusive offers, early product releases, and VIP events.
• Handled customer inquiries, returns, and exchanges with professionalism and courtesy to maintain brand integrity and customer satisfaction.

Customer Service and Assistance:

• Welcomed customers into the store and provided assistance by understanding their needs, and offering tailored recommendations based on current trends, sizes, and personal preferences.
• Ensured customers had an enjoyable shopping experience by providing information on the store’s collections, promotions, and exclusive items.
• Assisted customers in finding specific products and provided styling advice, demonstrating how items could be mixed and matched.
• Handled customer inquiries and resolved issues such as sizing, or product availability, with patience and professionalism.
• Sales Support and Targets:
• Actively promoted Zara's products, helping to increase sales by suggesting add-ons, or cross-selling related items.
• Met individual and team sales targets, contributing to the store’s overall performance.
• Managed transactions, processed payments, and operated the point-of-sale (POS) system accurately.
• Ensured the store was well-stocked, replenished items, and kept up with merchandise organization throughout the day.