Yunaisy Balada
Orlando
Summary
Dynamic Yield Management Coordinator at Rosen Hotels & Resorts with a proven track record in client relations and record keeping. Expertly managed group room allocations, ensuring contract accuracy and timely payments. Recognized for exceptional problem-solving and organizational skills, enhancing guest satisfaction and operational efficiency. Committed to delivering outstanding service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Yield Management Coordinator
Rosen Hotels & Resorts
01.2023 - 05.2025
- Manage and track group room blocks, availability, and cutoff dates.
- Coordinate room allocations and adjustments with wholesalers and travel agencies.
- Block rooms in the system according to contract terms and group needs.
- Create, review, and update contracts with wholesalers and group clients.
- Ensure contract terms (rates, dates, amenities, etc.) are correctly reflected in the reservation system.
- Maintain organized records (both digital and physical) of all contracts and correspondence.
- Send payment links for wholesalers and group clients.
- Monitor incoming payments and follow up on outstanding balances.
- Coordinate with the accounting department to ensure accurate payment postings and reconciliations.
- Act as the main point of contact between group clients, reservation agents, and internet sales teams.
- Provide timely updates to internal teams about contract changes, blocked rooms, or rate changes.
- Address any discrepancies or issues related to bookings or payments.
- Ensure accuracy of rate codes, market segments, and inventory settings.
- File and archive all reservation, payment, and contract documents for easy retrieval and audits.
Front Desk Agent
Rosen Hotels & Resorts
04.2015 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Valencia College
Orlando, FL01-2014
Skills
- Client Relations
- Record Keeping
- Team coordination (with reservations and sales)
- Event decorator
- Teamwork
- Customer service
- Problem-salving
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Yield Management Coordinator
Rosen Hotels & Resorts
01.2023 - 05.2025
Front Desk Agent
Rosen Hotels & Resorts
04.2015 - 12.2022
Valencia College
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