Bria Butler
Hostess
Orlando,FL
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
4
4
years of professional experience
Work History
Hostess
Rosen Hotels & Resorts
Orlando, Florida
06.2018 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Planned and executed over 500 covers for guest parties by organizing phone calls, spaces and special requests
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2019
Skills
- Reservation Management
- Time Management
- Guest Greeting and Seating
- Resolving Conflict
- Professionalism
- Verbal Communication
- Customer Service
- Teamwork
Timeline
Hostess
Rosen Hotels & Resorts
06.2018 - Current
High School Diploma -
Dr. Phillips High School
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