Yung Sook Koh
UX Design Lead
Tigard,OR
Summary
Forward-thinking UX design leader with a track record of leading innovation in Web, eCommerce, Mobile, and Digital Technology. Extensive experience in leading research, design, and build strategies based on user-focused data to create incredible SaaS product experiences for Cybersecurity Professionals. Proven expertise in guiding internal and offshore teams to achieve end user improvements with innovative development and optimization techniques. Credited with strong ability to identify trends, develop competitive strategies and execute strategically planned projects. Accomplished taking multi-million dollar operations and projects from concept to launch using agile scrum, lean, iterative, and design thinking methodologies. Oversee and align digital experiences across multiple capabilities, designing and using a design library, modular framework and modern web technology stack – Material Design React Library, HTML, and CSS.
Overview
19
19
years of professional experience
Work History
UX Design Lead
Tripwire Inc.
Portland, OR
09.2019 - Current
- Spearheaded an Accessibility project from strategizing the plans for meeting accessibility compliance to establishment of the process and the culture of Accessibility in R&D.
- Facilitated and drove design review and collaboration for Portland and Offshore teams.
- Prioritized UX work and load-balance projects between team members.
- Oversaw UX plans & executions and mentor UX designers.
- Improve a holistic customer experience of an SaaS product solution by collaborating with UX designers, software engineers, product managers, and support team.
- Collaborated with stakeholders to streamline a data-driven UX process and culture.
- Improved operations by developing tracking tools, evaluating data, and outlining roadmaps for success in driving the vision, strategic goals, objectives, and release action plans within resources and timelines.
- Optimized the process for faster design and development for Portland and Indian UX teams.
- Grew a strong partnership and collaboration between UI engineers and UX designers for continuous improvements of the cohesive product experience.
- Improved a product improvement process by supporting measurement of product experiences and collaborating with cross-team stakeholders for a faster delivery of fixes or improvements.
Sr. UX Engineer
Tripwire, Inc
Portland, OR
07.2015 - 08.2019
- Delivered the look and feel, information architecture, customer journey map, and design conventions for a SaaS experience by coordinating multi-team effort and collaboration.
- Translated business requirements into software requirement specifications, applying qualitative and quantitative research methods from design through post release to ensure product aligns with customer expectations/brand.
- Leveraged a deep understanding and experience in designing for cybersecurity analytics and big data visualization to provide UX direction on ongoing development of new features and extension of existing products.
- Aligned with evolving customer expectations by researching and completing usability testing to build/ design system and ongoing improvement, create a cohesive product experience, and develop SaaS products.
- Provided continuous innovation by providing full-service digital consultancy and analyzing problems from multiple angles to create functional requirements, story mapping, user stories, wireframes, mockups and prototype.
- Managed and mentored offshore UX designers and UI engineers.
Sr. UI/UX Designer
Dealertrack Technologies
Portland, OR
01.2012 - 06.2015
- Accomplished UI/UX development project objectives for multiple companies in the automotive and financial industry by providing quality UX solutions to multiple Scrum teams in practicing lean UX.
- Delivered the successful online car buying experience for GM, Kia, Toyota, Volvos, and Subaru. Worked closely with product managers and multiple Scrum teams to define specs, develop, refine, and release products collaboratively.
- Improved the user experience to satisfy the ADA compliance.
- Gained digital retailing administration experience to successfully provide quality software and customized solutions.
- Advocated simplicity and usability across product and engineering teams while managing and writing CSS themes for Kia, Volvo, and other product clients.
- Improved client-facing applications by transitioning into a modern system, one UI component at a time, bringing them into alignment with responsive design best practices.
- Delivered transparency into complex technical data by creating and maintaining documentation and processes for stakeholders and senior executives with a variety of non-technical backgrounds.
Sr. UI Designer
Chrome Systems
Portland, Oregon
01.2008 - 12.2011
- Delivered quality automotive data and desktop/web-based solutions for dealers and the automotive industry using customized UI/UX strategies to build a consistent brand experience.
- Scope including building the automotive management experience for enterprise solutions and creating the online experience for automotive companies.
- Headed the team of 2 in creating results reflective of the client vision including marketing assets, presentations, templates for external documents, and promotional videos.
Web/Graphic Designer
Chrome System
Portland, OR
04.2006 - 12.2008
- Relaunched the company website successfully by researching, creating and delivering the enhanced website experience on time.
- Provided creative solutions for marketing team and product teams.
Freelance Web/Graphic Designer
Self Employed
Portland, OR
05.2002 - 04.2006
- Developed creative design for marketing promotions, including print materials, brochures, banners and signs.
- Created and maintained websites for 3 years and an award-winning interactive CD-ROM for Portland Opera.
- Created creative/branding strategies and delivered improved digital experiences for various companies.
Education
Bachelor of Science - Multimedia And Web Design
The Art Institute Of Portland
PortlandBachelor of Arts - Journalism
The University Of Texas
Austin, TXBachelor of Science - Biology
Suwon University
South KoreaSkills
Lean, Agile, and Scrum Design/Development
undefinedTimeline
UX Design Lead
Tripwire Inc.
09.2019 - Current
Sr. UX Engineer
Tripwire, Inc
07.2015 - 08.2019
Sr. UI/UX Designer
Dealertrack Technologies
01.2012 - 06.2015
Sr. UI Designer
Chrome Systems
01.2008 - 12.2011
Web/Graphic Designer
Chrome System
04.2006 - 12.2008
Freelance Web/Graphic Designer
Self Employed
05.2002 - 04.2006
Bachelor of Science - Biology
Suwon University
Bachelor of Arts - Journalism
The University Of Texas
Bachelor of Science - Multimedia And Web Design
The Art Institute Of Portland
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