Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Established processes to ensure efficient workflow throughout the organization.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Identified needs of customers promptly and efficiently.
Online Selling Associate and Customer Service
RUAN RUAN LLC
Nanuet, NY
11.2017 - 09.2021
Answered questions about color, size and materials, tracked packages, refunded or replaced damaged and lost items, provided after-sale service and handled exchanges.
Conducted inventory checks to ensure accuracy of shelf stock.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Maintained an up-to-date knowledge of store promotions, specials, events.
Greeted customers to determine wants or needs.
English Teacher
Kid Castle China
Shanghai, China
03.2014 - 05.2014
Supervised students and classroom safety measures, instructed daily program based on pre-k curriculum, updated children's progress to parents, and taught English language to children.
Universal Pre-Kindergarten Assistant Teacher
Longxing Day Care Center
Brooklyn, NY
12.2013 - 03.2014
Supervised students and classroom safety measures, assisted in implementing daily program to help children think creatively and solve problems independently, updated children's progress to parents, and taught Chinese language to children.
Pre-school Assistant
Winfield Southwestern
Winfield, KS
10.2012 - 04.2013
Helped organize and manage young students' study and daily life, participated in instructional process to assist the teachers and the students.
Teacher Assistant
HuangShan University Foreign Students Assistance
HuangShan, China
11.2011 - 05.2012
Helped coordinate and manage foreign students' study and daily life, taught and introduced Chinese culture, and arranged travel.
Visiting Student Teacher
Winfield High School
Winfield, KS
04.2013
Taught Chinese greetings and holidays, and familial relationships.
Observing Student Teacher
Winfield Middle School
Winfield, KS
03.2013
Observed language class and planned.
Education
Master of Arts in Education, Curriculum and Instruction Major -
Southwestern College
01.2013
Bachelor of Education, Gastronomy and Nutrition Education Major -
HuangShan Univeristy
01.2012
Skills
Self-starter - goal and action-oriented
Organized and detail oriented
Strong communication skills
Team oriented - enjoys working with others to make a positive impact