Yunhui (Kitty) Lin
Fontana,CA
Summary
Experienced professional with seven years in escrow, insurance, and hospitality. Skilled in operations management, customer service, and team leadership. Proven track record of improving efficiency and enhancing customer satisfaction. Seeking a Case Manager role to utilize expertise in supporting clients and driving success.
Overview
13
13
years of professional experience
Work History
Escrow Assistant
Central Escrow Group
Arcadia , CA
03.2017 - Current
- Over seven years of experience in the escrow industry, demonstrating proficiency in managing complex transactions and ensuring compliance with legal requirements.
- Utilized strong organizational and communication skills to effectively coordinate with clients, real estate agents, and lenders to facilitate smooth escrow processes.
- Developed expertise in resolving issues and addressing concerns promptly to maintain client satisfaction and uphold company reputation.
- Collaborated with internal teams to streamline procedures and improve efficiency, resulting in increased productivity and reduced errors.
- Conducted thorough research and analysis to identify potential risks and implement proactive measures to mitigate them, minimizing financial losses for clients.
Account Specialist Personal Line Dept.
DP Insurance Agency
San Gabriel, CA
08.2015 - 02.2017
- Provided exceptional customer service and support as an Account Specialist in Personal Lines, assisting clients with their insurance needs and inquiries.
- Demonstrated proficiency in managing client accounts, processing policy changes, and resolving billing issues in a timely and efficient manner.
- Developed strong relationships with clients and insurance carriers, fostering trust and loyalty through personalized attention and tailored solutions.
- Collaborated with team members to optimize workflow processes and enhance service delivery, contributing to overall customer satisfaction and retention
Manager
AU79 Teahouse
Arcadia, CA
06.2011 - 02.2015
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Demonstrated versatility by performing various roles, from serving customers to managing inventory.
- Implemented effective training programs, improving team performance and customer experiences.
- Cultivated a welcoming atmosphere, fostering customer loyalty and repeat business.
Skills
- Fluent in Chinese and English
- Operations management
- Customer service
- Team leadership
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in escrow procedures and legal regulations
- Ability to multitask and prioritize tasks effectively
- Skilled in problem-solving and conflict resolution
- Proficient in Microsoft Office Suite and escrow software systems
Timeline
Escrow Assistant
Central Escrow Group
03.2017 - Current
Account Specialist Personal Line Dept.
DP Insurance Agency
08.2015 - 02.2017
Manager
AU79 Teahouse
06.2011 - 02.2015
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