Yunisleidy Rodriguez
Miami,FL
Summary
Dynamic and dedicated professional with experience at Hotel Intercontinental-Doral, excelling in event setup and customer service. Proven ability to manage multiple tasks under pressure while ensuring guest satisfaction. Strong teamwork and effective communication skills, complemented by expertise in food service and banquet operations, contribute to seamless event experiences.
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
6
6
years of professional experience
Work History
Banquet Server
Hotel Intercontinental-doral
Miami, FL
04.2022 - Current
- Assisted in setting up dining areas for events, ensuring proper arrangement and cleanliness.
- Supported serving staff by delivering food and beverages to guests promptly and courteously.
- Learned menu items thoroughly to provide accurate information to guests regarding dietary options.
- Collaborated with team members to maintain efficient service flow during high-volume events.
- Participated in post-event clean-up activities, assisting with the breakdown of tables and equipment.
- Adapted quickly to changing event requirements, demonstrating flexibility and problem-solving skills.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Maintained clean and safe work environment.
Shipping Coordinator
Makarhon
Miami, FL
08.2019 - 10.2023
- Coordinated shipping schedules to ensure timely deliveries and optimize logistics operations.
- Managed inventory levels using ERP systems to maintain stock accuracy and availability.
- Collaborated with carriers to negotiate rates and improve service efficiency.
- Oversaw documentation processes for compliance with shipping regulations and standards.
- Streamlined communication between departments to enhance order fulfillment workflows.
- Analyzed shipping data to identify trends and implement process improvements.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved customer satisfaction by quickly resolving issues related to shipments.
Education
12 - Maestra
René Flaga
Cuba Matanzas 06.2015
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Physical coordination
- Clear communication
- Service prioritization
- Arranging banquet hall
- Proper food handling
- Bussing and table resets
- Tableside service
- Table setting expertise
- Efficient serving
- Silverware polishing
- Buffet management
- Table arrangements
- Table bussing
- Banquet equipment operation
- Language fluency
- Positive attitude
- Beverage service
- Table setting arrangements
- Banquet hall set up
Timeline
Banquet Server
Hotel Intercontinental-doral
04.2022 - Current
Shipping Coordinator
Makarhon
08.2019 - 10.2023
12 - Maestra
René Flaga