Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuntao Xu

Seattle,WA

Summary

Dynamic manager with a proven track record at Trinity RPM, enhancing team efficiency and customer satisfaction. Skilled in process improvements and team leadership, I excel in communication and customer service. Proficient in Mandarin and English, I effectively resolve disputes and optimize operations to drive success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Manager

Trinity RPM
SeaTac, WA
08.2025 - Current
  • Managed daily operations to enhance team efficiency and productivity.
  • Coordinated staff schedules, ensuring adequate coverage for all shifts.
  • Implemented process improvements that streamlined workflow and reduced delays.
  • Trained new team members on operational protocols and safety procedures.
  • Assisted in resolving customer issues, enhancing overall satisfaction rates.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Proficient in computer applications; professional-level fluency in Mandarin Chinese and English.

Manager's Assistant

Jisoo CarRental
Renton, WA
02.2023 - 07.2025
  • Coordinated daily operations to enhance workflow efficiency and service delivery.
  • Managed scheduling and logistics for vehicle rentals, optimizing fleet utilization.
  • Assisted in developing marketing strategies to increase customer engagement and rental bookings.
  • Maintained accurate records of transactions and client interactions within rental management software.

Education

Bachelor of Science - Communication

University of Washington
Seattle, WA
08-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Sales proposals
  • Communication campaigns
  • Verbal communication

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Manager

Trinity RPM
08.2025 - Current

Manager's Assistant

Jisoo CarRental
02.2023 - 07.2025

Bachelor of Science - Communication

University of Washington