Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Yupei Luo

Staten Island,NY

Summary

With over 8 years of graphic design experience and 4 years of Amazon platform management, I am well-prepared for this role. My design expertise enables me to create captivating product images, while my Amazon experience ensures efficient listing management and account health. With a strong collaborative spirit, I am confident in driving optimal results. As a proven professional in the Amazon ecosystem, I am excited to contribute my skills to achieve outstanding outcomes in this position.

Overview

9
9
years of professional experience

Work History

Amazon Account Manager

Kairos Trading Inc
08.2019 - Current
  • Leveraged nearly 4 years of experience on the Amazon platform, with a primary focus on Amazon products listing images, customer service, listing appeals, monitor and maintain the health of Amazon account.
  • Demonstrated proficiency in creating visually appealing product packaging designs, product listing images, A+ content images, life style photos and Brand Story images.
  • Conducted thorough research on competitor products to understand their features and advantages, ensuring comprehensive and compelling product listing pages.
  • Provided exceptional customer service by promptly addressing customer inquiries, assisting with product usage guidance, processing refunds, and handling product returns.
  • Expertise in handling various listing appeals, successfully resolving issues related to product defects, safety concerns, used condition claims, copyright infringement, and malicious attacks from competitors.
  • Maintained a deep understanding of Amazon's backend operations, consistently maintaining account health and safety metrics.

Freelance Graphic Designer

Gratia Community Church
07.2016 - 07.2019
  • Met with customers to present mockups and collect information for adjustments.
  • Used Photoshop, Illustrator, InDesign, HTML/CSS to create brochures, banners, signs, flyers, news letters, and websites.
  • Created broad range of work using various design techniques.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Contributed design ideas in early planning stages with customers and projects managers.

Graphic Designer

YIBADA
06.2014 - 06.2016
  • Created logos and typography for various organizations.
  • Used interactive design elements to create more engaging user experience.
  • Collaborated with other designers to create visually appealing graphics for range of print and digital media.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects before rollout.
  • Edited and enhanced existing artwork and graphics.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.

Education

Master of Arts - Arts in Graphic Design

Olivet University
San Francisco, CA
06.2014

Bachelor of Arts - Chinese Language And Literature

Shenzhen University
Shenzhen, China
06.2008

Skills

  • Coordinating Documents
  • Product Development
  • Customer Satisfaction
  • Managing Multiple Tasks
  • Photoshop
  • Illustrator
  • InDesign
  • HTML/CSS

Timeline

Amazon Account Manager

Kairos Trading Inc
08.2019 - Current

Freelance Graphic Designer

Gratia Community Church
07.2016 - 07.2019

Graphic Designer

YIBADA
06.2014 - 06.2016

Master of Arts - Arts in Graphic Design

Olivet University

Bachelor of Arts - Chinese Language And Literature

Shenzhen University

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Yupei Luo