YUQI JING
New York,NY
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.I hope to help all those in need within my ability.
Overview
3
3
years of professional experience
Work History
Medical Assistance
Dr.Zhou
New York, NY
02.2023 - 11.2023
- Analyzed data to ensure compliance with federal and state regulations.
- Reviewed provider enrollment applications for accuracy and completeness.
- Conducted audits of Medicaid claims for fraud and abuse prevention.
- Drafted correspondence responding to inquiries from members or providers about their rights under the program.
- Maintained positive working relationship with fellow staff and management.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Informed applicants of other agencies providing useful or related assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Salesman
Cuppa Tea
New York, NY
06.2022 - 09.2023
- Maintained accurate records of customer interactions and transactions.
- Conducted market research to identify industry trends and customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Educated customers about products and services offered by the company.
- Developed pricing proposals tailored to individual client requirements.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Social Assistance
Assaride
New York, NY
08.2021 - 01.2022
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Informed applicants of other agencies providing useful or related assistance.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) -
SUNY College At Old Westbury
Old Westbury, NYSome College (No Degree) -
SUNY Stony Brook
Stony Brook, NYSkills
- Data Compilation
- Proficiency in [Software]
- Applicant Support and Service
- Program Understanding and Advisement
- Recordkeeping and Data Input
- Payment Collection
- Telephone Etiquette
- Application Support
- Schedule Management
- Appointment Scheduling
- Effective Communication Skills
- Documentation and Paperwork
- Referral Coordination
- Teamwork and Collaboration
- Interpersonal Communication
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Medical Assistance
Dr.Zhou
02.2023 - 11.2023
Salesman
Cuppa Tea
06.2022 - 09.2023
Social Assistance
Assaride
08.2021 - 01.2022
Some College (No Degree) -
SUNY College At Old Westbury
Some College (No Degree) -
SUNY Stony Brook
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