Yurani Flores-Blasquez
Mesa,Arizona
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TEKsystems
09.2025 - Current
- Enhanced customer satisfaction by providing accurate product information and support.
- Resolved customer inquiries efficiently through chats.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Associate
Amazon
09.2024 - 12.2024
- Adapted to various warehouse roles as required by management.
- Picked orders accurately using handheld scanners.
- Prepared items for shipment by labeling them properly and packing them securely.
Customer Service Representative
Amerit (Maximus)
02.2023 - 02.2024
- Maintaining great customer service to a high volume call center
- Helping people enroll into a health plan provided by medi-cal
- Resolve any issues that the beneficiary may have regarding their account or health plan
Customer Service Representative / Technician Assistant
Pest Control Center INC
10.2021 - 12.2022
- Confirmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints and scheduled appointments
- Corresponded with clients through email, telephone or postal mail
Customer Service Representative
Luxer One
12.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answering multiple calls throughout the day in a high volume call center
Assistant Manager
Advance America
10.2017 - 10.2019
- Provided excellent customer service, managing cash and customers phone calls, as well as filing paperwork along with working on small weekly audits for the office.
Education
Medical Assistant -
Kaplan College
Clovis, Ca01.2016
High School Diploma - undefined
Hanford Adult School
Hanford, Ca01.2014
Skills
- Bilingual
- Dependable
- Organized
- Adaptability
- Attention to detail
- Team player
- Multitasking
- Customer service
Languages
Spanish
English
Timeline
Customer Service Representative
TEKsystems
09.2025 - Current
Warehouse Associate
Amazon
09.2024 - 12.2024
Customer Service Representative
Amerit (Maximus)
02.2023 - 02.2024
Customer Service Representative / Technician Assistant
Pest Control Center INC
10.2021 - 12.2022
Customer Service Representative
Luxer One
12.2020 - 06.2021
Assistant Manager
Advance America
10.2017 - 10.2019
High School Diploma - undefined
Hanford Adult School
Medical Assistant -
Kaplan College
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