Samantha Martins
Colorado Springs,CO
Summary
Dynamic and bilingual professional, adept in client advocacy and leveraging CDK software to enhance service delivery. Excelled in roles requiring accurate recordkeeping and telephone communication, significantly improving customer satisfaction. Skilled in Microsoft Office Suite, showcasing a blend of technical proficiency and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Service Coordinator
QVale Auto Group
02.2023 - 02.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Utilized systems such as CDK, Global, Excel and Apollo.
Pharmacy Technician
Walgreens
05.2021 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Title Clerk and Scheduler
Courtesy Kia
02.2018 - 02.2020
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Prepared invoices and addendums for new vehicle inventory.
- Utilized systems such as CDK, Global, Excel, and Apollo.
Education
High School Diploma -
Brandon High School
Brandon, FLSkills
Telephone communication
Accurate Recordkeeping
Client Advocacy
Notetaking and documentation
File Management
Title processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Coordinator
QVale Auto Group
02.2023 - 02.2024
Pharmacy Technician
Walgreens
05.2021 - 07.2023
Title Clerk and Scheduler
Courtesy Kia
02.2018 - 02.2020
High School Diploma -
Brandon High School
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