Marie A. Iacuone
Port Orange,FL
Summary
Dedicated Sales Professional with extensive knowledge of e-commerce platforms, trained in most CRMs, payment processing and digital marketing. Offering top-notch customer experience. Motivated to continue to learn and grow as a Sales professional.
Overview
6
6
years of professional experience
Work History
Internet Sales Speciali
Ed Morse Automotive Group
2019.08 - Current
- Corresponded with online customers to address questions and maintain an accurate database with customer information and notes.
- Responding to leads in a timely fashion, answering questions, and helping guide customers effectively from the phone and internet contact to an in-store experience while providing an exceptional customer experience.
- Lead customers through the Automotive Sales Process -Greeting, Fact-Finding, Vehicle Presentation, Test Drive, Offer and Agreement and Delivery.
- Providing a stellar communication listing skills.
- Follow up with customers, making 50-100 calls daily.
- Answer all Capital One leads and structuring deals through Dealer Navigator, setting appointments and working the deal from A-Z.
- Kelly Blue Book-Instant Cash Offer (KBB-ICO), appraising and buying cars for the dealership.
- Finance, cleaning deals.
Audi Brand Specialist
Braman Auto Group
2019.05 - 2019.08
- Lead customers through the Sales Process - Greeting, Fact-Finding,Vehicle Presentation, Test Drive, Offer and Agreement and Delivery.
- Daily activity of phone prospecting, emails and text.
- Promoted benefits of dealership to potential customers.
- Customer Relations Management (Vin Solutions) and follow up with customers and maintain excellent Sales Satisfaction Index (SSI).
Audi Brand Specialist
Qvale Auto Group
2017.08 - 2019.05
- Lead customers through the Sales Process - Greeting, Fact-Finding, Vehicle Presentation, Test DRive, Offer and Agreement and Delivery.
- Follow up with customer and maintain excellent Sales Satisfaction (SSI).
- Negotiate sale closure in a clear, concise, and highly ethical fashion, complete transparency.
- Maintain accurate sales documentation.
Education
Office of Continuing Education
College of Staten Island of The City University of New York
Staten Island, NYBusiness Administration
Palm Beach State College
Lake Worth, FL01.2018
Skills
- Customer Database Management
- Price Structuring
- Client Relationship Development
- Sales Expertise, Coordinate transactions
- Dealer Socket
- eLeads
- Vin Solutions
- Outlook, Microsoft Office XP
- Multitasking
- Word and Excel
- Verbal communication
- Customer relations
Timeline
Internet Sales Speciali
Ed Morse Automotive Group
2019.08 - Current
Audi Brand Specialist
Braman Auto Group
2019.05 - 2019.08
Audi Brand Specialist
Qvale Auto Group
2017.08 - 2019.05
Office of Continuing Education
College of Staten Island of The City University of New York
Business Administration
Palm Beach State College
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