Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuri Peraza

Rialto,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Contract Logistics Customer Service Specialist

Kuehne + Nagel
09.2007 - 06.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Pomona High School
Pomona, CA

Skills

  • Customer Service
  • Good communication skills
  • Computer Proficiency
  • Clerical Support
  • Microsoft Outlook
  • Office equipment proficiency
  • Paperwork Processing
  • Microsoft Excel
  • Multitasking and Organization
  • Strong Team Player
  • Filing skills
  • Friendly, Positive Attitude

Languages

Spanish

Timeline

Contract Logistics Customer Service Specialist

Kuehne + Nagel
09.2007 - 06.2024

High School Diploma -

Pomona High School

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Yuri Peraza