Candy Arreola Perez
Manteca,CA
Summary
Dynamic administrative professional with extensive experience, excelling in patient scheduling and HIPAA compliance. Bilingual and dedicated team player, adept at enhancing office productivity and delivering exceptional customer service. Proven ability in data entry and insurance verification, fostering strong relationships with clients and staff alike.
Overview
15
15
years of professional experience
Work History
Administrative Assistant/Scheduling Coordinator
Valley Orthopaedic Bone and Joint
Manteca, CA
08.2023 - Current
- HIPPA Compliance
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Processed patient check-ins and check-outs, ensuring accurate data entry into electronic health records.
- Assisted with insurance verification improving patient intake procedures.
- Responded to patient inquiries via phone and in-person, delivering exceptional customer service experiences.
- Scheduled appointments using electronic health record (EHR) systems.
- Coordinated communication between medical staff and patients effectively.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Supported office staff and operational requirements with administrative tasks.
Administrative Assistant
New Beginnings Child, Adolescent and Family Counseling
Modesto, CA
08.2022 - 07.2023
- Managed date in spreadsheets and reports.
- Kept records/reports up to date.
- Managed patient scheduling and appointment coordination for Therapist.
- Supported staff through scheduling and coordinating meetings/events.
- Managed technical issues regarding Telehealth sessions.
- Performed clerical duties including answering incoming calls and preparing document.
- Supplied invoices, processed payments, and provided receipts.
- Insurance Verification.
- HIPPA Compliance.
Receptionist
Westside Animal Hospital
Santa Cruz, CA
10.2013 - 07.2022
- Assisted veterinary staff with clerical duties, ensuring smooth daily operations.
- Provided laboratory results promptly to appropriate staff.
- Ordering and maintaining supplies.
- Cleaning and maintaining kennels, animal holding areas, examination rooms, operating rooms and animal loading,unloading zones to prevent the spread of disease.
- Managed scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Provided client education on animal health care, nutrition or behavioral problem.
Hostess
De La Vega Golf Course
Santa Cruz, CA
06.2011 - 12.2014
- Welcomed guests, ensuring positive first impressions in high-volume environment.
- Monitored dining area to maintain cleanliness and enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted other fellow coworkers with serving and bussing tables.
Education
High School Diploma -
High School
Graduate Certificate -
Patterson Veterinary University
Sunnyvale, CASkills
- Customer service
- Bilingual
- Data entry, Computer skills
- Office administration, HIPPA Compliant
- Customer and client relations
- Scheduling, Insurance Verification
- Documentation and recordkeeping
- CUSTOMER SERVICE CERTIFICATE in communication and customer service
- Office management
- Money Handling
- Animal Medication
- Therapy Notes
- Problem Solving
- Professional communication
- Dedicated team player
- Relationship building
Languages
Spanish
Full Professional
Timeline
Administrative Assistant/Scheduling Coordinator
Valley Orthopaedic Bone and Joint
08.2023 - Current
Administrative Assistant
New Beginnings Child, Adolescent and Family Counseling
08.2022 - 07.2023
Receptionist
Westside Animal Hospital
10.2013 - 07.2022
Hostess
De La Vega Golf Course
06.2011 - 12.2014
High School Diploma -
High School
Graduate Certificate -
Patterson Veterinary University