Mission-driven Community Engagement Executive focused on overcoming barriers to care and enhancing community connectivity. Proven track record in partnering with leadership to drive organizational growth and align departmental goals with mission, leading high-performing teams and optimizing referral systems across diverse programs.
Overview
8
8
years of professional experience
Work History
Assistant Director of Community Engagement
CENTER FOR FAMILY SERVICES
12.2021 - Current
Directed community engagement operations for 2,500 undocumented families navigating ORR system, enhancing support and access to resources.
Partner with executive leadership and C-suite stakeholders to establish strategic vision and align community engagement initiatives with organizational goals.
Led team of 5 direct reports and 25 indirect reports, fostering collaboration and alignment with community engagement goals.
Spearhead cross-functional initiatives involving case management, behavioral health, legal services, government agencies, and community organizations.
Directed outreach initiatives and facilitated grant renewal efforts to maintain continuity of services and program funding.
Develop training programs, onboarding frameworks, and operational procedures.
Conduct regular performance reviews utilizing KPIs and operational metrics to drive continuous improvement.
Senior Manager, Community Engagement
2C HEALTH
09.2018 - 11.2021
Collaborated with C-suite executives to establish strategic vision, goals, KPIs, and departmental priorities.
Directed community engagement initiatives serving approximately 10,000 Medicaid members while overseeing 5 direct reports and 50 indirect reports.
Collaborated with OHIP to establish partnerships, maintain compliance requirements, support funding initiatives, and address Social Determinants of Health.
Contracted and managed relationships with MCOs, healthcare providers, community-based organizations, and referral partners.
Organized community events and outreach initiatives, engaging stakeholders to strengthen community ties.
Built referral network of nearly 500 organizations across 9 regions, enhancing resource access for Medicaid members.
Supported operational budget growth from $1M to more than $5M.
Led cross-functional projects, streamlining processes to enhance departmental effectiveness.
Reduced referral turnaround times from 30 days to 7 days and implemented 48-hour urgent response protocols.
Education
Master of Science (M.S.) - Biomedical Sciences
New York Medical College
Bachelor of Science (B.S.) - Biology & Sociology
Mercy College
Skills
Strategic planning
Funding strategy
Community outreach
Stakeholder engagement
Program assessment
Training development
Relationship management
Executive Highlights
Supported organizational growth from a $1M operating budget to more than $5M.
Directed teams of up to 55 professionals.
Built a referral network of nearly 500 organizations across 9 regions.
Reduced referral turnaround times from 30 days to 7 days.
Oversaw initiatives serving 10,000 Medicaid members and 2,500 undocumented families.
Supported renewal of mission-critical grant funding.
Led response efforts during COVID-19 and ORR surges.
Director of Family & Community Engagement at Alvin Independent School District (ISD)Director of Family & Community Engagement at Alvin Independent School District (ISD)
Director of Corporate and Community Engagement at Cincinnati Youth CollaborativeDirector of Corporate and Community Engagement at Cincinnati Youth Collaborative