Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuridia Avila

Houston,Texas

Summary

Dynamic business owner with a proven track record at Valentinas Closet, excelling in customer relations and strategic decision-making. Leveraged entrepreneurial skills to boost revenue and enhance client satisfaction through innovative solutions. Adept at team collaboration and performance improvement, consistently delivering quality service and building lasting customer loyalty.

Overview

8
8
years of professional experience

Work History

Business Owner

Valentinas Closet
08.2020 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Customer Service Representative

Turbotax
03.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Hair Stylist

Hair Addix
07.2019 - 12.2019

Hair Stylist

SmartStyles
01.2017 - 07.2019
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.

Education

Rogers Heritahe High School
Rogers, Ar
05.2016

Career Academy of Hair Design
Rogers, AR
05.2016

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Business planning
  • Team collaboration and leadership
  • Performance improvement
  • Strategic Decision-making
  • Social media marketing
  • Sales strategics
  • Consulting
  • Customer service management
  • Scheduling
  • Inventory tracking and management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Turbotax
03.2024 - 10.2024

Business Owner

Valentinas Closet
08.2020 - Current

Hair Stylist

Hair Addix
07.2019 - 12.2019

Hair Stylist

SmartStyles
01.2017 - 07.2019

Rogers Heritahe High School

Career Academy of Hair Design

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Yuridia Avila