Yuriko Casiano
Jacksonville,FL
Summary
Outgoing, versatile in Property Management and hardworking, professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 7+ years of related experience combined with results-focused and quality-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Management/assistant/leasing
Career Strategies Inc
Jacksonville, FL
09.2022 - Current
- Create effective and efficient ways to market the property by coordinating all resident activities.
- Analyze bids from contractors for provisions of property services, maintenance, cleaning, and security leading to an average 2.1% year-on-year decrease in expenditure.
- Over seen over upwards of 7+ properties including residential and commercial, and supervised improvements for 3,307 total units in different properties.
- Maintained customer service to prospective residents, current and vendors to increase leasing agreements for the properties.
- Fulfill all task associated with the leasing process, applications, requirements for screening.
- Prepare file and follow up on evictions cases, and advice the residents through rental history ledger, and process in a timely manner.
- Create renewal offers by building strong working relationships with the residents by providing outstanding customer service.
- Developed excel spreadsheets to track the vendors and spending and identify areas of overspending which resulted in a cost savings of 25%.
- Developed social media strategy and was able to increase customer by 5% by engaging with customers on line, creating plan of schedule posts, creating relevant content that was driven by customer feedback.
- Maintain a positive and relationship with integrity with all residents and team members.
Licensed Realtor
eXp Realty
Grand Rapids, MI
06.2022 - Current
- Designed marketing campaign through the use of digital media and promotional items to obtain 23% of business from referrals.
- Coordinate 8+ open monthly open houses and meetings between buyers and sellers.
- Developed a network of 46 mortgage lenders, contractors and attorneys for referring clients.
- Guided sellers and buyers in the purchasing property, increasing agency revenue by 16% in 2022.
Customer Service (CSM) Hybrid
Fettig
Grand Rapids, MI
02.2021 - 06.2022
- Performs troubleshooting, research and reports related website issues. to determine the best course of action for inquiries on PV, BV, SKU challenges.
- Efficiently and clearly communicate information in response to inquiries, processes, orders, and business maintenance requests while meeting or exceeding established quality standards, Processes, edits, researches, and tracks existing orders for the incoming calls using various web and software formats and tools.
- Handles first, and escalated level support and unresolved issues, resolve customer complaints though email effectively and thoroughly.
- Ability to thoroughly solve inquires and communication with employees day-to day task to avoid escalation or and call back from customers.
- Effectively utilize consultative sales and service techniques to identify opportunities to cross sell, up sell and help Independent Businesses owners grow and expand their businesses.
Realtor/Property Manager
Keller Williams Realty
Grand Rapids, MI
02.2016 - 06.2022
- Managed multiple rental properties, ensured property and leases file are properly maintained, lease files, and records.
- Compare recent property sales to current holdings to ensure competitive market price, which increased productivity by 5%
- Personally dealt with lenders, home inspectors, pest control operators, escrow companies, to ensure that all terms and conditions of the purchase agreement were met before the closing.
- Experience with legal related to the real estate sales process.
Education
Certified Yoga Instructor - Bachelor in Arts
Peacelab
Grand Rapids, MI09-2018
International Real Estate Practitioner (IREP) - Real Estate Development
Grand Rapids Associations of Realtors
Grand Rapids, MI08-2016
Some College (No Degree) - Business And Managerial Economics
Devry University
Chicago, ILSkills
- Market Research
- Business Development
- Project Management
- Marketing
- Microsoft Windows
- Multi-Family Property Management
- Multi-lingual
- Fair Housing Regulations
- CRM Software
- Vendor Management
- Federal and local Real Estate Laws
- Yardi
- RealPage Onesite
- Appfolio
Certification
- Real Estate License
- IREP Certification
- Yoga Certification
Timeline
Property Management/assistant/leasing
Career Strategies Inc
09.2022 - Current
Licensed Realtor
eXp Realty
06.2022 - Current
Customer Service (CSM) Hybrid
Fettig
02.2021 - 06.2022
Realtor/Property Manager
Keller Williams Realty
02.2016 - 06.2022
Certified Yoga Instructor - Bachelor in Arts
Peacelab
International Real Estate Practitioner (IREP) - Real Estate Development
Grand Rapids Associations of Realtors
Some College (No Degree) - Business And Managerial Economics
Devry University
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