Yurina Vazquez
Hialeah,FL
Summary
Dynamic Customer Service Representative with a proven track record at Sedanos, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I efficiently handled escalated calls, ensuring satisfactory outcomes for both clients and the company, fostering a positive service environment.
Dedicated Medical Billing Specialists with ( 1 ) years of experience in managing billing operations,coding,and dispute resolution.Committed to ensuring accuracy and efficiency in the revenue cycle to optimize the financial health of medical practices.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Sedanos
08.2006 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Jose Dessy Bousac Miller
Certified - Medical Billing & Coding Specialist (MBC1)
MORE TECH INSTITUTE
Hialeah, FL09.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Medical Billing Software: Proficient in (list specific software,eg,AdvancedMD,Kareo,Epic)
- Medical Coding: Proficient in ICD-10, CPT, HCPCS
- Insurance Knowledge: Familiar with Medicare, Medicaid, and private insurance procedures
- Communication: Excellent verbal and written communication skills for interacting with patients,providers,and insurance
- Time Management: Ability to handle multiple tasks and meet deadlines in a high pressure environment
- Data Analysis: Skilled in interpreting financial data and generating reports for strategic decision making
Languages
Spanish,English
Native or Bilingual
References:
Available upon request.
Timeline
Customer Service Representative
Sedanos
08.2006 - Current
GED -
Jose Dessy Bousac Miller
Certified - Medical Billing & Coding Specialist (MBC1)
MORE TECH INSTITUTE
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