Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuritzy Duron

Arleta ,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Us Legal Support
04.2016 - 02.2023
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Collection Specialist

Iqor
05.2010 - 01.2016
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Trained new team members on scripts, company services, and collection strategies.

Education

GED -

San Fernando Senior High School
San Fernando, CA
06.2008

Skills

  • Customer Service
  • Problem-Solving Ability
  • Microsoft Word
  • Quality Assurance Controls
  • Call Center Operations

Languages

Spanish

Timeline

Customer Service Representative

Us Legal Support
04.2016 - 02.2023

Collection Specialist

Iqor
05.2010 - 01.2016

GED -

San Fernando Senior High School

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Yuritzy Duron