Yuryleydy Serna
Fair Lawn ,NJ
Summary
Results-driven Insurance Broker known for high productivity and efficient task completion. Specialize in risk assessment, policy customization, and client relationship management. Utilize strong communication skills, adaptability, and problem-solving abilities to exceed client expectations and foster long-term partnerships.
Overview
9
9
years of professional experience
Work History
Account Manager
Acrisure
Bayside, NY
09.2015 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
High School Diploma -
Colegio Nuestra Senora De La Asuncion
Medellin, Co11-2009
Skills
- Commercial insurance
- Driven
- Complaint Management
- Team Training
- Account Management
- Account Servicing
- Multi-Task Management
- Underwriting expertise
Languages
Spanish
Native/ Bilingual
Timeline
Account Manager
Acrisure
09.2015 - Current
High School Diploma -
Colegio Nuestra Senora De La Asuncion
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