Yusef Collins
Pearland
Summary
Versatile postmaster with comprehensive experience managing operation of post offices. Performs multiple functional tasks simultaneously.
Overview
12
12
years of professional experience
1992
1992
years of post-secondary education
Work History
Postmaster
USPS
Alvin
11.2013 - 10.2025
- Managed daily operations of postal services and mail distribution.
- Supervised staff to ensure compliance with USPS policies and procedures.
- Coordinated scheduling for efficient mail delivery and employee assignments.
- Maintained accurate records of postal transactions and inventory levels.
- Trained new employees on USPS systems and operational standards.
- Implemented process improvements to enhance service efficiency and reliability.
- Collaborated with local businesses to promote USPS services within the community.
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Communicated postal laws and regulations.
- Prepared reports on operational activities for upper management review.
- Organized mail sorting operations to ensure timely delivery.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Balanced cash drawers at the end of each shift.
- Provided customer service to patrons of the post office.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Helped customers pick out post office products.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Processed payments from customers using credit cards or other payment methods.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Developed strategies to improve efficiency within the post office's operations.
- Inspected packages for proper postage and labeling before sending out mail items.
- Monitored security cameras to ensure safe working environment for staff members.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Kept shifts properly staffed by creating and distributing work schedules.
- Recruited and hired personnel to add talent to team.
- Coordinated retail product display, stocking and pricing.
- Resolved customer inquiries and complaints regarding postal services.
Education
Associate of Science - Marketing
Upper Iowa University
Greenfield, WI 01.2000 - 10.2005
North Division High School
Milwaukee, WISkills
- Mail distribution
- Staff supervision
- Process improvement
- Financial management
Timeline
Postmaster
USPS
11.2013 - 10.2025
Associate of Science - Marketing
Upper Iowa University
01.2000 - 10.2005
North Division High School