Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Idiomas
Additional Information
Timeline
Personal Information

Yuseikin Jaqueline Cordoba Benitez

IMS IMMIGRATION SOLUTION
Chula Vista ,San Diego
Yuseikin Jaqueline Cordoba Benitez
1
Certification
11
years of professional experience

professional summary

economist with a strong background in accounting, business administration, administrative operations, and office management. experienced in providing comprehensive administrative support, managing financial documentation, organizing records, coordinating schedules, and improving daily office processes.

also experienced as a legal assistant in an immigration law firm, supporting case preparation, client documentation, application processing, information verification, and communication with clients regarding administrative procedures. skilled in handling confidential documents, maintaining accurate records, and ensuring compliance with established processes.

proficient in customer service, data management, report preparation, and coordination of internal and external communications. recognized for being organized, detail-oriented, reliable, and adaptable, with the ability to prioritize multiple tasks and perform effectively in fast-paced professional environments. committed to delivering high-quality results through strong analytical skills, problem-solving abilities, and a proactive approach to supporting business operations.

Work History

Asistente Inmigracion

9 Months
IMS IMMIGRATION SOLUTION | 07.2025 - 04.2026
  • Active participation in the continuous improvement of administrative processes..
  • Contacto Actively participated in the continuous improvement of administrative processes.
  • Communicated with vendors, organized invoices, and verified purchase orders.
  • Assisted in organizing corporate events and internal company activities.
  • Coordinated executives' schedules, appointments, and business commitments.
  • Supported the implementation of internal policies and procedures.
  • Assisted with recruitment, candidate screening, and new employee onboarding.
  • Organized corporate events, meetings, and video conferences for cross-functional teams.
  • Prepared reports, meeting minutes, and presentations for various departments.
  • Assisted in the preparation and submission of official reports and company documentation.
  • Responded to and resolved customer inquiries via phone, email, and digital channels.
  • Managed incoming phone calls and email correspondence.
  • Coordinated internal and external communications, including email and physical correspondence.

Accounting Assistant

2 Years 2 Months
Panama Cargo and Trading S. A | 01.2018 - 03.2020
  • Prepared, packed, and processed customer orders for shipment.
  • Resolved operational issues and service-related incidents in a timely manner.
  • Directed and planned daily activities for the assigned work team.
  • Processed customer payments using cash and credit/debit cards while providing fast and courteous service.
  • Generated new business opportunities and contributed to a measurable increase in sales.
  • Received, sorted, organized, and stored incoming packages according to company procedures.
  • Delivered excellent customer service, creating positive and memorable customer experiences.
  • Managed office supply inventory and monitored stock levels.
  • Coordinated daily tasks effectively to ensure deadlines and operational goals were met.
  • Maintained and updated company records and databases, ensuring accurate organization of information.
  • Supervised a team of 25 employees.
  • Ensured compliance with company policies, procedures, and operational standards.
  • Promoted teamwork and collaboration to achieve shared business objectives.

Sales

1 Year
Perfumery Beverly hills S.A | 11.2016 - 11.2017
  • Provided professional sales and customer service for a wide range of fragrances, including men’s, women’s, and children’s perfumes.
  • Assisted customers in selecting products based on their preferences, needs, and budget.
  • Managed wholesale and retail sales, developing strong relationships with individual customers and business clients.
  • Recommended fragrances, explained product features, and provided personalized purchasing guidance.
  • Achieved sales goals through effective communication, product knowledge, and customer-focused service.
  • Processed cash, credit, and debit card transactions accurately and efficiently.
  • Managed inventory, received merchandise, and ensured proper organization and product availability.
  • Maintained attractive product displays and supported promotional activities to increase sales.
  • Handled customer inquiries, resolved concerns, and provided a positive shopping experience.
  • Built long-term customer relationships through excellent service and follow-up.
  • Assisted with order preparation, packaging, and coordination of customer deliveries.
  • Supported daily store operations while maintaining high standards of service and professionalism.

Sales

4 Months
Elektrosam | 06.2016 - 10.2016
  • Assisted customers in selecting mobile phones, accessories, and consumer electronics based on their needs and budget.
  • Delivered exceptional customer service by providing product recommendations, demonstrations, and technical guidance.
  • Achieved and exceeded individual and team sales goals through consultative selling techniques.
  • Processed cash, credit, and debit card transactions accurately and efficiently.
  • Maintained product displays and ensured merchandise was organized, stocked, and visually appealing.
  • Managed inventory, received new shipments, and monitored stock availability.
  • Resolved customer questions, concerns, and warranty-related inquiries in a professional manner.
  • Promoted additional products, accessories, and protection plans to increase sales and customer satisfaction.
  • Stayed up to date on the latest mobile devices, electronics, and product features to provide accurate information.
  • Built strong customer relationships, resulting in repeat business and positive customer experiences.

Passenger sales agent and ticket office

1 Year 1 Month
Aserca and Santa Barbara Airlines | 05.2015 - 06.2016
  • Managed airline reservations, ticket bookings, and itinerary changes for domestic and international flights.
  • Assisted customers with flight selections, fare options, travel requirements, and booking procedures.
  • Processed special service requests, including wheelchair assistance, unaccompanied minor services, and passenger accessibility needs.
  • Coordinated seat assignments, including preferred seating, emergency exit seats, and available seat selections based on customer preferences.
  • Provided support with flight changes, cancellations, rebooking, and travel-related inquiries.
  • Verified passenger information, travel documents, and reservation details to ensure accuracy.
  • Assisted customers with baggage policies, check-in procedures, and airline service requirements.
  • Used reservation systems to create, modify, and update passenger records and travel itineraries.
  • Delivered professional and efficient customer service while resolving booking issues and passenger concerns.
  • Maintained accurate records and followed airline policies, procedures, and service standards.
  • Communicated with passengers through phone, email, and digital channels to provide travel assistance.
  • Ensured a smooth travel experience by coordinating passenger needs before and after ticket issuance.

Reservations agent

4 Months
Aserca and Santa Barbara Airlines | 01.2015 - 05.2015
  • Prepared, packed, and processed customer orders for shipment.
  • Resolved operational issues and service-related incidents in a timely manner.
  • Directed and coordinated daily activities for the assigned work team.
  • Processed cash and credit/debit card payments while delivering fast and courteous customer service.
  • Identified new business opportunities and contributed to increased sales.
  • Received, sorted, organized, and stored incoming shipments in accordance with company procedures.
  • Delivered exceptional customer service and fostered positive customer experiences.
  • Managed office supply inventory and maintained adequate stock levels.
  • Coordinated daily operations to ensure deadlines and business objectives were achieved.
  • Maintained and updated company records and databases, ensuring accuracy and proper organization.
  • Supervised a team of 15 employees and supported their daily performance.
  • Ensured compliance with company policies, procedures, and operational standards.
  • Promoted teamwork and collaboration to achieve organizational goals.

Education

Bachelor of Science - Science

Liceo Nacional Jose Felix Ribas | Venezuela | 11-2014

High School Diploma – Science Program

  • Completed a Science-focused secondary education program with outstanding academic performance.
  • Graduated with one of the highest academic rankings in the school, achieving excellent grades throughout the program.
  • Recognized for academic excellence, dedication, discipline, and commitment to educational achievement.
  • Selected to deliver the graduation speech during the official commencement ceremony, representing the graduating class.
  • Completed coursework in scientific disciplines, including Biology, Chemistry, Physics, Mathematics, and other core academic subjects.
  • Developed strong analytical, research, problem-solving, and critical-thinking skills through science-based education.
  • Demonstrated leadership, responsibility, and commitment to academic excellence.

Bachelor of Science - Economics

University of Panama | Republic Panama | 07-2020

Economic education summary

studied economics with a comprehensive academic foundation in macroeconomics, microeconomics, statistics, mathematics, financial analysis, and economic theory. this education provided a deep understanding of how markets, businesses, financial systems, and economic factors interact at both national and global levels.

developed strong analytical and quantitative skills through the study of economic models, statistical methods, financial evaluation, and data interpretation. gained the ability to analyze economic trends, assess business performance, understand financial decision-making processes, and evaluate the impact of economic variables on organizations and markets.

the economics program provided a broad perspective on finance, investment principles, resource management, and strategic decision-making, strengthening critical thinking and problem-solving abilities for professional environments involving business, administration, and financial operations.

Skills

skills & professional training
english course: development of basic to intermediate english communication skills for professional and customer service environments.
sabre interact course: training in airline reservation systems
passenger bookings
itinerary management
seat assignments
and travel service procedures.
microsoft excel: knowledge of spreadsheet management
data organization
formulas
reports
and basic/intermediate data analysis.
microsoft word: document creation
formatting
professional reports
and administrative documentation.
microsoft power point: preparation of professional presentations
reports
and visual communication materials.
digital marketing: knowledge of online marketing strategies
customer engagement
social media management
and promotional techniques.
data analysis: ability to organize
review
and interpret information to support business decisions.
financial interpretation: understanding of financial reports
basic financial concepts
and business performance indicators.
accounting basics: knowledge of fundamental accounting principles
records management
and financial documentation.
problem solving: ability to identify issues
analyze situations
and develop effective solutions.
critical thinking: strong analytical skills for evaluating information and making informed decisions.
organization & time management: ability to prioritize tasks
manage deadlines
and maintain efficient workflows.
decision making: capability to evaluate options and make effective decisions based on available information.
communication skills: ability to interact professionally with customers
teams
and business partners.
administrative skills: experience supporting office operations
documentation
coordination
and process improvement.

Accomplishments

  • Implemented the T Visa application process within an immigration law firm (Immigration Solution), introducing a system that was not previously in use at the company. Provided internal training to staff on the procedure and requirements for T Visa cases. As a result, the firm improved its service offerings and increased client intake and sales related to this immigration category.

Certification

Immigration Paralegal Certification (In Progress / Completed Training)

  • Asylum cases
  • Family petitions
  • Citizenship applications
  • Humanitarian visas
  • Immigration case processing support
    Digital certificates issued by training company (legal immigration firm program)

Idiomas

Inglés
Principiante

Additional Information

I am a motivated and continuous learner who enjoys staying educated and acquiring new skills. I am proactive and dynamic, with a strong interest in implementing improvements within organizations to enhance processes, efficiency, and results, including sales performance depending on the market.

I strive to work with excellence, accuracy, and attention to detail, maintaining high personal standards in everything I do. I am highly self-demanding and committed to delivering my best effort to ensure quality outcomes. I am adaptable and willing to step out of my comfort zone to grow professionally and contribute effectively to any team or organization.

Timeline

Asistente Inmigracion

IMS IMMIGRATION SOLUTION
07.2025 - 04.2026Read More

Accounting Assistant

Panama Cargo and Trading S. A
01.2018 - 03.2020Read More

Sales

Perfumery Beverly hills S.A
11.2016 - 11.2017Read More

Sales

Elektrosam
06.2016 - 10.2016Read More

Passenger sales agent and ticket office

Aserca and Santa Barbara Airlines
05.2015 - 06.2016Read More

Reservations agent

Aserca and Santa Barbara Airlines
01.2015 - 05.2015Read More

Liceo Nacional Jose Felix Ribas

Bachelor of Science from Science
Read More

University of Panama

Bachelor of Science from Economics
Read More

Personal Information

Yuseikin Jaqueline Cordoba Benitez