Yusif Naffa
Plainfield,IL
Summary
Committed and professional Service Advisor grown into a Manager with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
Work History
Service Manager
Motor Cars Mitsubishi
Aurora, IL
09.2025 - Current
- Executed targeted process enhancements, focusing on streamlining workflows to boost operational efficiency.
- Developed training programs, fostering staff development and knowledge retention.
- Analyzed customer feedback, driving initiatives to enhance service offerings.
- Developed and executed maintenance schedules for equipment, minimizing downtime and optimizing cost management.
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Supervised maintenance operations for a wide range of vehicles, focusing on preserving value and fostering repeat business.
Assistant Service Manager
Woody Buick GMC
1585 W Ogden Avenue
11.2023 - 09.2025
- Resolved customer complaints in professional and timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed up with customers to offer additional support and check satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Led service team to enhance customer satisfaction and streamline operations.
- Developed training programs for new staff, improving onboarding efficiency.
Service Manager
PKW Motorwerks
12361 Rhea Drive
12.2021 - 11.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
Service Manager
Mercedes Benz Of Westmont
200 E Ogden Avenue
01.2020 - 12.2021
- Oversaw daily operations, ensuring quality service and customer satisfaction.
- Managed team performance, providing coaching and mentorship to enhance skills.
- Coordinated inventory management, optimizing stock levels to meet demands.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Negotiated with vendors to secure best prices for parts and supplies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Service Advisor/Assistant Manager
Mercedes Benz Of Naperville
1569 W Ogden Avenue
02.2015 - 01.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Loaner Manager
Romeoville Toyota
01.2013 - 02.2015
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Associates In Science - Psychology
College of DuPage
Glen Ellyn, IL05-2018
Skills
- Regulatory Compliance
- Coaching and Mentorship
- Task Delegation
- Staff Management
- Critical Thinking
- Employee Relations
- Employee Supervision
- Time Management
- Team Leadership
- Verbal and Written Communication
Languages
Arabic
Native or Bilingual
Timeline
Service Manager
Motor Cars Mitsubishi
09.2025 - Current
Assistant Service Manager
Woody Buick GMC
11.2023 - 09.2025
Service Manager
PKW Motorwerks
12.2021 - 11.2023
Service Manager
Mercedes Benz Of Westmont
01.2020 - 12.2021
Service Advisor/Assistant Manager
Mercedes Benz Of Naperville
02.2015 - 01.2020
Loaner Manager
Romeoville Toyota
01.2013 - 02.2015
Associates In Science - Psychology
College of DuPage